Return it, get from official distributor.

Hi Mohammadqattan99,

I replied to your message. Please check your inbox and  send me with the serial number of your headset and the proof of purchase, or let me know the name of the store where you purchased it? I need this information to verify the model and check the reseller's details. You can upload the shareable files to any online drive account and share the link with me. All the best!

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