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Question

Problem with headset authorization

  • June 11, 2025
  • 1 reply
  • 9 views

Hello, dear Razer company, I have such a problem that after buying Blackshark V2 X headphones and trying to register them, a window appeared that this product is already registered, can you reset it? Below I will indicate the details

Serial number: (removed SN)

P/N:  (removed)

I know that ordinary people most likely will not help me, so I hope the answer will come specifically from you. 

Thanks

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1 Reply

Razer.Aero
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  • Razer Support
  • June 12, 2025

Hi coolSealBrownPEARL686,

I’m here to help. Please PM me the headset's proof of purchase so I can check the reseller information and save the shareable files via Google Drive. All the best!

*Thread locked to curb conversation to PM.