Hello everyone!
I’m trying to find a solution to an issue I’ve been having with my Razer Viper Ultimate.
This is the second one I’m using, I had a good experience with the first one so I decided to get the same one again.
With this new Viper Ultimate I’ve been experiencing my mouse “locking”/”freezing” and not being able to use it for around 10 seconds which is weird because the sensor seems to work just fine. This occurs sporadically and it’s been getting really annoying.
I’ve been investigating and the possible solutions of updating the firmware (uninstalling device from Windows, etc.), using the Razer pairing software, repairing Synapse just didn’t work.
Right now, when I’m using my mouse wirelessly it doesn’t even appear as a connected device on Razer Synapse, it just shows my Razer charge dock and my razer keyboard.
I really hope you can help me find a solution! In the meantime I began to contact the Razer Official Support for the warranty to see what I can do.
Question
Problem with Razer Viper Ultimate + Charging Dock
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