Problem with Razer Viper Ultimate + Charging Dock | Razer Insider
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Problem with Razer Viper Ultimate + Charging Dock

  • October 26, 2024
  • 2 replies
  • 266 views

Hello everyone!
I’m trying to find a solution to an issue I’ve been having with my Razer Viper Ultimate.
This is the second one I’m using, I had a good experience with the first one so I decided to get the same one again.
With this new Viper Ultimate I’ve been experiencing my mouse “locking”/”freezing” and not being able to use it for around 10 seconds which is weird because the sensor seems to work just fine. This occurs sporadically and it’s been getting really annoying.
I’ve been investigating and the possible solutions of updating the firmware (uninstalling device from Windows, etc.), using the Razer pairing software, repairing Synapse just didn’t work.
Right now, when I’m using my mouse wirelessly it doesn’t even appear as a connected device on Razer Synapse, it just shows my Razer charge dock and my razer keyboard.

I really hope you can help me find a solution! In the meantime I began to contact the Razer Official Support for the warranty to see what I can do.

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2 Replies

I recently bought as well the Viper Ultimate and have the same problems. My mouse won’t freeze (because of the location of the port, if I switch port it will). But when I have my mouse dock plugged in to the computer, all the other USB components like headphones (also razer) won’t work properly. 

The quick solution for me it was unplug the mouse dock and connect to a phone charger.. But that sucks, you miss all the cool funcionalities.

Don’t know what to do! 


  • Insider Mini
  • 4 replies
  • January 11, 2025
leetVioletRYBtools098 wrote:

I recently bought as well the Viper Ultimate and have the same problems. My mouse won’t freeze (because of the location of the port, if I switch port it will). But when I have my mouse dock plugged in to the computer, all the other USB components like headphones (also razer) won’t work properly. 

The quick solution for me it was unplug the mouse dock and connect to a phone charger.. But that sucks, you miss all the cool funcionalities.

Don’t know what to do! 

SAME HERE


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