Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

Never mind, the volume knob was in 0. Now I can hear the difference and the sound is good.

I noticed that spatial sound works on blackshark v2 if you enable it on the DEMO tab in razer synapse. The difference when switching is noticeable.

Well, I see am not alone, it’s really annoying. Sound quality dropped down, some notifications are cutted or do not play overall - on Discord for example I can’t hear DMs or server pings, the way I hear people or videos is awful as well. Do we have any solution or “we have to wait”? Also where did all my configs go, they doesn’t even matter, nothing works xd

Hello everyone. After recent update my BlackShark v2 Pro has absolutely no sound. Even sound test in Windows 10 was not able to make any sound, showing only error message. I tried “repairing” Razer Synapse, fully reinstalling and creating new fresh configuration profiles, but still no luck.

What seems to help for me was uninstalling headphones from Windows device manager and then detecting devices again to make BlackShark v2 showing again on list of devices. Somehow I was not able to uninstall them at first try, so I restart system and try uninstalling headphones again. Not sure if this will help anyone but I’m posting this just in case. 😁

Blackshark v2 still does not work correctly. Sounds are bad, mic sound is very bad like 5$ headphone. Last update received 20231116.

Deleted and reinstalled synapse and drivers nothing changed.

I disabled the THX in sound settings, just to see what would happen as the update had broke THX anyway. Totally broke the sound, no sound at all. Could not un-disable THX, it was now gone as a sound device. Luckily I’m big on backups and did a restore, back to normal sound, but with Razer updates turned off.

Still no word from Razer on a real fix for the update fault that broke the THX to begin with. I’m good with my restore, so not a priority, but it must be a pain for others still waiting an answer.

Hello everyone. After recent update my BlackShark v2 Pro has absolutely no sound. Even sound test in Windows 10 was not able to make any sound, showing only error message. I tried “repairing” Razer Synapse, fully reinstalling and creating new fresh configuration profiles, but still no luck.

What seems to help for me was uninstalling headphones from Windows device manager and then detecting devices again to make BlackShark v2 showing again on list of devices. Somehow I was not able to uninstall them at first try, so I restart system and try uninstalling headphones again. Not sure if this will help anyone but I’m posting this just in case. 😁

I disabled the THX in sound settings, just to see what would happen as the update had broke THX anyway. Totally broke the sound, no sound at all. Could not un-disable THX, it was now gone as a sound device. Luckily I’m big on backups and did a restore, back to normal sound, but with Razer updates turned off.

 

Still no word from Razer on a real fix for the update fault that broke the THX to begin with. I’m good with my restore, so not a priority, but it must be a pain for others still waiting an answer.

 

you wouldn't happen to have the old synapse installer somewhere where others could get it and "fix”this ridiculous issue that way?

My interactions with Razer regarding the sound quality issues and the removal of Spatial audio modes have been frustrating. The responses from their support seem automated, offering repetitive solutions like reinstalling or sending logs, without addressing the core problem.

It feels like a quantum leap backward, trying to convince users that a missing feature is still somehow present and functioning well. It's perplexing.

It's apparent that Razer may underestimate the awareness of its user base. In 2023, consumers are more educated and discerning. Comparisons to a bygone era of corporate dominance, as depicted in William Gibson's novels, feel out of touch. We're not in a time where corporations can unilaterally dictate terms to consumers.

Razer needs to be mindful of potential legal implications as well. Presenting a fully-featured software and then removing a key element (Spatial audio modes) while asking users to pay for it could be a breach of contractual agreements. Many users chose Razer products based on specific features like Spatial audio, and this sudden change is causing dissatisfaction.

Wishing Razer success in their new direction, but also gearing up for potential battles, perhaps even in the legal arena if these issues persist.

Looks like they’re all dead - only bots are responding from time to time on email, nvm, they are asking you to reinstall or to send your logs - no real answers - looks like an apartment company not a real one.

 

 

blackshark v2 pro 2020 headset thx treiber ohne synapse,

Razer and their support are absolutely useless. Generic responses, they not knowing what to do. I'm wondering am I talking to a bot!? I'm pretty sure that's the case. I no longer have any hope that the problem with Synapse 3 and THX Spatial will be solved. Sad/mad owner of Blackshark v2.