Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio | Razer Insider
Solved

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio



Show first post

297 Replies

  • fix for Razer NARI ULTIMATE or others... Hello good afternoon everyone. First of all, excuse my English, the 50 year old stopped school when he was 14... im pt. I'm already familiar with Razer's bugs (it's been years) Before this update, there was still this bug. I needed to (create a blank profile, calibrate the thx in mod off, eq etc) and then duplicate the profile and activate the THX, this way it would detect the apps, to choose stereo or surround... works for 2 months, doesn't work for 6 months , etc. and so. lol. anyway... I have the Razer nari ultimate wifi and razer Razer ManO'War wifi This morning I had an update, and I tried to solve it and created a tutorial on my discord. ------------ ----------- This is what I wrote there: PROBLEMS..... UPDATE 06.11.23 You have now updated and this version is different The menu is different 1- update 2- restart the PC after 3- the part to calibrate the stereo or the THX surround part (THX Spacial Audio) no longer exists. it disappeared. 4- even calibrating with my old settings, the SOUND is dry, thin sound, sharp. There's no bass. It's a rotten stereo... I tried everything here for an hour and restarting and nothing changes. 5- in Windows > sound > peripheral (your headphone) added ENHANCEMENTS -BASS BOOST -HEADPHONES VIRTUALIZATION -LOUDNESSE EQUALization but this should disable... 7- there is no option to add programs example: putting Google in stereo or VLC in surround, etc. to do the stereo or thx test (it's a demo and doesn't have a play button, There is only a pause button and nothing appears. bizarrely the razer synapse however and I didn't understand, it went to the version 20231107.... I restarted several times, I was confused ;)

    guys try Turn off audio enhancements select the 3 options and apply. but it didn't work for me
    mini tutorial😃 worked for me.
    1- troubleshooter 

    2-  chose advanced  > next

    3- chosse you headphones > next

    4 - next:


    5- RESTART PC AGAIN….

    6- OPEN  razer synapse

    7-
    mouse scroll down or  arrow down ⬇️

    8- choose your app
     


    ​​​​​​if your app  is not detected, it was my case for discord. I manually searched the folder. this is boring.
    then choose stereo or THX or through the profile... I don't know if this is a bug because of the apps apps don't show whether it's in stereo or thx ps: restart pc…
     


    before this update we were able to see if the app was functional, and in stereo or surround the app was brighter. Now there's no way to know.
    and we could calibrate...

    I already got lost trying to solve this morning and then this tutorial sorry for any mistakes... in the demo part, I cannot test or calibrate there is only a pause and a black page
     

    Now I click play (and I only have pause) nothing happens…

    voila , é tudo, c’est tout…
    have a good day
     

    ????

    ​​​​​​​Is this click pause supposed to be paused? hahaha cya

Also having issues with Razer Kraken Tournament Edition, EQ doesn’t work, the fix what mentioned over reddit also doesn’t work, the THX sound device just gone, uninstalled several times, deleted all files, reinstalled, nothing happens.

Using a Nari Headset - same issue. Update released this morning. I see that there is a new THX Audio enhancement applied to both my Game and Chat Razer audio devices - so no ‘new’ THX Spacial device listed anymore, I guess? However, I still can’t hear a difference. If they had the old Demo - the ring of sounds with helicopter, it’d go a long way to hearing a difference, as it is that goofy Demo video is useless.

Userlevel 1

its working for me 🤷🏼 just try 7.1 yt video

 

its working for me 🤷🏼 just try 7.1 yt video

 

After the update? WIll try it now - just curious.

Userlevel 1

its working for me 🤷🏼 just try 7.1 yt video

 

After the update? WIll try it now - just curious.

yes after the update u can change stereo and spatial with the thx button on the controller we dont have option to setup stereo and spatial on each programs. i guess its working like dolby access or dts rn

For my Nari Ultimate, I think I finally figured it out. There is no more THX Spatial in Windows 10 Output Devices as there used to be before this update. There is only Razer Game and Razer Chat now. I used to select THX Spatial as the output device before and now I just select Razer Game.

 

The two buttons on the Sound of the new Razer update definitely does change the output from Stereo to THX Spatial as I went back and forth numerous times and can tell the difference.

 

So it appears that you just select the Razer Game sound output device in Windows and then make sure your THX Spatial button is lit up on Razer’s sound page and you should have spatial sound playing in your headphones. At least it works for my Nari Ultimate.

Userlevel 1

For my Nari Ultimate, I think I finally figured it out. There is no more THX Spatial in Windows 10 Output Devices as there used to be before this update. There is only Razer Game and Razer Chat now. I used to select THX Spatial as the output device before and now I just select Razer Game.

 

The two buttons on the Sound of the new Razer update definitely does change the output from Stereo to THX Spatial as I went back and forth numerous times and can tell the difference.

 

So it appears that you just select the Razer Game sound output device in Windows and then make sure your THX Spatial button is lit up on Razer’s sound page and you should have spatial sound playing in your headphones. At least it works for my Nari Ultimate.

yeah i done the same with my razer usb audio controller but i using it with my dt 770 pro  :D

Userlevel 1

finally someone understands it :D 

For my Nari Ultimate, I think I finally figured it out. There is no more THX Spatial in Windows 10 Output Devices as there used to be before this update. There is only Razer Game and Razer Chat now. I used to select THX Spatial as the output device before and now I just select Razer Game.

 

The two buttons on the Sound of the new Razer update definitely does change the output from Stereo to THX Spatial as I went back and forth numerous times and can tell the difference.

 

So it appears that you just select the Razer Game sound output device in Windows and then make sure your THX Spatial button is lit up on Razer’s sound page and you should have spatial sound playing in your headphones. At least it works for my Nari Ultimate.

Exactly, THX Spatial, no longer available, but that was an option for the speakers^^
We don't need to pay THX for these headphone , they are already integrated.
I tested it on VLC with 6 channel movies, I don't see the difference between stereo or THX... Channel(s): 6 channels Channel layout: C L R Ls Rs LFE the sound is bad.
It looks like it doesn't have surround.
the sound is much quieter than before the update  50/100% and volum at 100%
... I notice the difference well Even the music on YouTube the sound is thinner.
-on streams when someone speaks (I know people, and it's the same thing. the sound lacks bass…
I don't recognize the voices. - there's no bass here By configuring the equalizer and other options as before, the sound improves.
But this is only in stereo and worse than before. something bug here.
5 hours later and out of nowhere, now I receive a notification every 10 seconds I'm listening to music on YouTube, in stereo and THX notification appears, then stereo notification, and vice versa. above the applications... confusion, sadness.

where to disable this crap notification? I only have YouTube open. wtf

😂😡

Tell me who has a problem after the update that the sound through the USB sound card in one earphone is louder than in the other?

Userlevel 1

I use BlackShark Pro v2 and after update not work THX Spatia, i delete reinstalled,do everythink in internet use troubleshoots and didnt work for me the problem still Synapse after update because i play only Valorant and no see any diffirent from Stereo or THX and need to say THX Spatia now dont support Valorant like game ??

I use Youtube and try it to see diffirent when use 100% BASS and increase volume nothink change it … just the same THX and Stereo dont have any diffirents now and mega low is now 249$ Headset is like 50$ without THX is mega bad before i this shit update from Razer i use 20-25 volume without increased bass or volume or anythink.Now i use all increased 100% in synapse with 40-55 % volume and again HEAR SOOO BAD mega BAD .. now is not 360% hear everythink close to me… for me this update make it headsets from razer trash...Enhancement from Synapse just better to be delete… not have any diffirents now i change it there settings and just is the same without do anythink...

I noticed this morning. Exactly, THX Spatial, no longer available on the peripherals, but that was an option for the speakers ^^
We don't need to pay for THX for these headphone models ( for nari ultimate), they are already integrated for surround.
I tested  a movie on VLC with 6 channel , I don't see the difference between stereo or thx…
Channel(s): 6 channels Channel layout: C L R Ls Rs LFE the sound is bad. is stereo and bad.
It looks like it doesn't have surround. the sound is much quieter than before the update…
even in stereo it is low. and I have the volume at 100% in VLC and in Windows options etc.
It seems like it only has 30% maximum /100 I notice the difference well.
By configuring the equalizer and other options as I had before, the sound improved. But this is only in stereo and worse than before the update.
This morning I didn't notice much of a difference because I only did tests on YouTube (I listen in stereo) of course
;)
where I noticed the difference, it was this afternoon on Twitch and VLC...   when someone talks, so I know people, and it's the same thing. there's no bass... I don't seem to recognize the voices.
- there's no bass here something bug here.
5 hours later and out of nowhere, now I receive a notification every 10 seconds I'm just listening to music on YouTube just open chrome. 
confusion... this is my situation for nari ultimate  now but yours may be different…



we need 1 update. or the old version. As for the demo, it doesn't work either It only has a number 765 and it doesn't play...

 

yet another problem. I created two profiles stereo and THX.
now the other profile has disappeared... I have only 1...
Razer? If I didn't delete the profile, who did?
😧  AI ?, hack? Was this update official?🙄🤔

 

Userlevel 4

yet another problem. I created two profiles stereo and THX.
now the other profile has disappeared... I have only 1...
Razer? If I didn't delete the profile, who did?
😧  AI ?, hack? Was this update official?🙄🤔

 

I have a question: do you have headphones with a sound card?
If so, does the sound change when you switch between stereo and, THX as in the screenshot?

 


 

Bei mir Razer Kraken Tournamend edition ist der Sound grotten schlecht geworden, das einschalten von dem THX Spatial Audi bringt zwar eine verbesserung, aber definitiv schlechter als vorher. Ich will die alte firmware version wieder haben 🙁

yet another problem. I created two profiles stereo and THX.
now the other profile has disappeared... I have only 1...
Razer? If I didn't delete the profile, who did?
😧  AI ?, hack? Was this update official?🙄🤔

 

I have a question: do you have headphones with a sound card?
If so, does the sound change when you switch between stereo and, THX as in the screenshot?

 


 

 

Userlevel 4

yet another problem. I created two profiles stereo and THX.
now the other profile has disappeared... I have only 1...
Razer? If I didn't delete the profile, who did?
😧  AI ?, hack? Was this update official?🙄🤔

 

I have a question: do you have headphones with a sound card?
If so, does the sound change when you switch between stereo and, THX as in the screenshot?

 


 

 

You misunderstood my question a little bit, I have a question about the sound, I can also switch to THX, but the sound does not change, bass and normalization do not change either, although the sliders are dragged.

yet another problem. I created two profiles stereo and THX.
now the other profile has disappeared... I have only 1...
Razer? If I didn't delete the profile, who did?
😧  AI ?, hack? Was this update official?🙄🤔

 

I have a question: do you have headphones with a sound card?
If so, does the sound change when you switch between stereo and, THX as in the screenshot?

 


 

 

You misunderstood my question a little bit, I have a question about the sound, I can also switch to THX, but the sound does not change, bass and normalization do not change either, although the sliders are dragged.

I have a razer sound card. Black shark v2. The sound does not change when switching to THX spatial audio and back. But the bass adjustment and equalizer work. THX spatial audio has also disappeared from the audio output settings.

 

Userlevel 4

I understand, do you think this is some kind of problem in the update or vice versa, or should it be?

I understand, do you think this is some kind of problem in the update or vice versa, or should it be?

I think it's definitely a problem update. They shouldn't take away spatial sound from users. I regret that I have been updated. In the previous version, everything worked fine.

i have Nari ultimate and my sound input THX audio is no longer there. I only have game and chat.  Also my audio just feels flat, the EQ is god awful and when i try to import my settings it just doesn't work

Userlevel 4

I understand, do you think this is some kind of problem in the update or vice versa, or should it be?

I think it's definitely a problem update. They shouldn't take away spatial sound from users. I regret that I have been updated. In the previous version, everything worked fine.

I agree with you, the previous version was much better, at least it worked. This one looks like a raw, unfinished product.
By the way, have you faced such problems before, and how long do you think this problem will continue? 

Userlevel 4

Yea I just updated and I am having the same issue. I just texted Razer Support and they said they will reply within 72 hours -_-

Userlevel 4

i have Nari ultimate and my sound input THX audio is no longer there. I only have game and chat.  Also my audio just feels flat, the EQ is god awful and when i try to import my settings it just doesn't work

This "update" was released yesterday, and now quite a few people have this problem, at least 40 comments under this announcement and several on reddit.

Reply