Problems with Synapse and Blackshark V2 hyperspeed | Razer Insider
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Question

Problems with Synapse and Blackshark V2 hyperspeed

  • June 20, 2025
  • 1 reply
  • 23 views

So I have a Razer Blackshark V2 Hyperspeed headset since a while but I was using it without the Razer Software Synapse. Now I wanted to try it out. But when I installed it I couldn't open it directly from the Installer.

I only got a message like on the picture. But I found an other way to open it with the explorer.

On this way there were no problems. But I deleted Synapse that day because it changed my RGB of my keyboard. But now I dont have any Audio on my headset and all my games crash when I start them. It isn't the headset because on an other PC it works totally fine. So it has to be the Software. Do you have similare problemes and know a solution?

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1 Reply

Razer.Ten
  • Razer Support
  • 398 replies
  • June 20, 2025

Hey ​@kaesekarotte,

Just for isolation, can you disable your Synapse by following the steps from this link and check if the issue continues? Please also send me a PM with the serial number so I can verify it in our system and check for applicable troubleshooting steps that might address the audio issue.

 

 

*Thread locked to curb conversation to PM.


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