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Purchase date

  • 18 June 2019
  • 1 reply
  • 46 views
So recently I've been having problems with my headset. I lost my receipt that the store where I bought it from gave me, but I've registered it in my account. They said that they can send my headset for repair if I will tell them the date and hour of purchase. I tried seeing at https://razerid.razer.com/products details about my warranty but It only shows me what products I've registered and that's all. I need the purchase date. Any help?
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1 Reply

Razer.Caziel
Userlevel 7
We won't have that unless the item was purchased from our web store which is why we ask for proof of purchases for warranty claims. The store, however, should also have a copy of the OR so I'm a bit confused as to why would ask for that. Did you pay cash or card? In any case, send me a PM with the serial number of your headset so I can verify the warranty status.
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