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Purchase failed PLS HELP

  • February 27, 2024
  • 1 reply
  • 621 views
insightDarkSiennaever629

I want to purchase the brawl pass plus in brawl stars using my razer gold. The brawl pass plus costs $14.98 and my razer gold balance is sufficient to purchase it. I did everything correctly. I entered my brawl stars player tag, selected the brawl pass plus to purchase and selected razer gold as my payment. However, when i proceeded to press checkout, it will not allow me to checkout and the message ‘purchase failed’ keeps on appearing as I repeatedly tried to press checkout. Can someone please give me a proper answer and solution to this as I do not know how to fix this( it has been a day) and I have sent a ticket to razer support and have yet to receive a reply from them. 

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • February 28, 2024

    Hello insightDarkSiennaever629,

    You may try to chat with customer service via Live Chat by clicking the green chat button at the bottom right for real-time assistance. Make sure to include all relevant information or a case reference so that they can assist you in resolving the issue as quickly as possible. If you need further assistance, please PM me the ticket number so I can coordinate with the team. All the best!

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