Purchased new razer blade and can't add warranty. | Razer Insider
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I just bought a new razer blade 17 with max specs early 2022 model. I received it on the preorder release date Which was 2/22/22 I haven't even owned it a day and it says I cannot add razer care! I bought mine from the US Razer.com store. Then I go to ask customer support for help and they say I should be able to add it but they have no idea why the website won't allow me to so thy open up a support ticket and I was told within 1-3 business they will have the issue resolved. It's been over 3 business days and nothing is resolved nor do they even respond with anything in email other than saying "we will respond to you within 1-3 business days" this customer service is not good at all. Please someone from razer look into this matter...



There is not even any phone support, I'm really surprised how poorly this is being handled by razer, I can only imagine how hard it must be to work with them if you needed to send something in for warranty purposes...
So during pre order of the new 2022 razer blade 17 there was no option to add a warranty to the cart but if course now after they update the website now you can... But for some reason it won't allow me to add razer care elite see attached pictures
Going on the 5th business day with no resolution or help from razer on this issue...
ChronochaosAsura
I just bought a new razer blade 17 with max specs early 2022 model. I received it on the preorder release date Which was 2/22/22 I haven't even owned it a day and it says I cannot add razer care! I bought mine from the US Razer.com store. Then I go to ask customer support for help and they say I should be able to add it but they have no idea why the website won't allow me to so thy open up a support ticket and I was told within 1-3 business they will have the issue resolved. It's been over 3 business days and nothing is resolved nor do they even respond with anything in email other than saying "we will respond to you within 1-3 business days" this customer service is not good at all. Please someone from razer look into this matter...



There is not even any phone support, I'm really surprised how poorly this is being handled by razer, I can only imagine how hard it must be to work with them if you needed to send something in for warranty purposes...


ChronochaosAsura
So during pre order of the new 2022 razer blade 17 there was no option to add a warranty to the cart but if course now after they update the website now you can... But for some reason it won't allow me to add razer care elite see attached pictures


ChronochaosAsura
Going on the 5th business day with no resolution or help from razer on this issue...




Apologies for the inconvenience. Was everything covered? Let me help you move things along by sending me your case number, including the order number that starts with RZ via PM so I can receive your contact history and communicate with the Support Team. I'll wait for your follow-up. I'll be locking this thread to curb our conversation privately.
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