So yesterday I was walking around with my headphones and randomly there was a loud pop noise that came out of nowhere then after that I couldnt hear or speak then I figured out how to get that back and working then after that. I go to test my microphone to see if it still works and sure enough the quality when to the floor and if I speak louder than a whisper then no one can hear me. I have already done the troubleshooting etc and nothing is working.
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- Razer Support
- 3485 replies
Hello Broccoli_Slime,
I understand that you're experiencing a random loud popping noise with your Razer Kraken V4 headset. To help resolve this issue, could you please let me know if the popping sound occurs when Razer Synapse is closed? Also, does the noise happen consistently with all types of media, or is it specific to certain applications or videos? Have you tried using your headset with a different device to see if the problem persists?
To isolate the issue, please follow these steps:
1. Ensure that your headset's firmware is up to date. You can find the update instructions here.
2. Make sure the headset is securely connected to your device and that there are no obstructions or interference with the wireless signal.
3. Review and adjust the audio settings on your device. Ensure that both the microphone and speaker settings are configured correctly, and try different settings to see if the issue resolves.
4. You can also visit this article for further troubleshooting.
If you need additional assistance, please send me a PM with your headset's serial number and proof of purchase for warranty validation. You can save the files via Google Drive. All the best!
*Thread locked to curb the conversation to PMs.
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