razer 14 new battery not charging | Razer Insider
Question

razer 14 new battery not charging

  • 18 March 2024
  • 1 reply
  • 29 views

I noticed some swelling on my 2022 Razer 14 battery and decided to get a new one. I have now bought 3 batteries from 3rd parties and they all have done the same thing.

I install it and turn on the computer and it says 0% charging. I have tried uninstalling the battery drivers, and letting them reinstall, USB C charging, windows updates, and now 3 new batteries but none of them charge. 

The original battery still works.


I could be really unlucky and bought 3 defective batteries but I have the feeling there’s some firmware or driver  need to reset or something because all these batteries do the same thing  

battery model number rc30-0370


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1 Reply

Userlevel 7

Hi @PeachOrangecityhead614,

 

Did you already try updating the Synapse 3 app so it can fetch updates for your laptop? Please PM me the serial number of your laptop so I can verify its model and exhaust our options. Thank you.

 

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