Razer 15 Base model some keys not working | Razer Insider
Question

Razer 15 Base model some keys not working

  • 7 June 2023
  • 1 reply
  • 210 views
rushOrchidALEXANDRITE271

Hello,

I have Razer laptop Blade 15 base 2021 model RZ09-03519. Various keys stopped working. Uninstalling the Windows 10 keyboard drivers and reinstalling didn't work. I replaced the keyboard/palmrest assembly and all keys worked but keyboard illumination didn't. 2 days later illumination works but now 4 other keys aren't working. It's obviously a software issue ( no viruses found using Norton scan). Device Manager shows 2 identical HID keyboards even though no external keyboard is connected.  Looks like the previous keyboard wasn't faulty at all.

 Windows is updated and Synapse says this ensures Razer drivers are up to date. Keyboard settings in Windows are correct and Win keyboard troubleshooting finds no errors. I find Synapse 3 about as easy to use as a Chinese instruction manual. I would be very grateful for some advice on how to fix the problem.  An external USB keyboard and MS virtual keyboard both work correctly.

1 Reply

L

I have a similar kind of issue.

My ‘5’ key causes ‘alt + 5’ and my ‘q’ key causes ‘qo’ to type.

They actual keys seem perfectly fine, no damage, no fluids, no lint, nothing. They press and depress perfectly normally. I’ve also run multiple virus scans, nothing. It seems to be a software glitch from synapse or windows itself. I think it happened after a major synapse update as well.
 

My Razer Blade 15 is also a base model 2021, so I think this is an issue Razer needs to address.

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