razer 7.1 surround sound app not working

This happened to me yesterday as well. I tried to uninstall, but when I try to reinstall the 7.1 software, it's not downloading.

my app isnt opening either. i just got my razer TE headphones and i tried to open this app but it just doesnt open. Hence, im not able to use the activation code either.

abhi9632
my app isnt opening either. i just got my razer TE headphones and i tried to open this app but it just doesnt open. Hence, im not able to use the activation code either.

Yeah, I'm thinking maybe the service got shutdown?

OgAsian63
Yeah, I'm thinking maybe the service got shutdown?

i have no idea. im just really disappointed by the audio output and everything. worst purchase i ever made.

abhi9632
i have no idea. im just really disappointed by the audio output and everything. worst purchase i ever made.

Bruh same. Do you have any recommendations on any better headsets? My Kraken X is already snapped in half so, gonna pick up another headset around Black Friday.

OgAsian63
Bruh same. Do you have any recommendations on any better headsets? My Kraken X is already snapped in half so, gonna pick up another headset around Black Friday.

Cant go wrong with Hyperx Revolver S or Logitech G pro

For the first time i invested so much on a gaming headphone and it turned out to be so bad. Even the support is trash. Its really annoying, idek what to do with these headphones.

I dont think I'll ever go for a razer product again. Its just overrated.

I think its the drivers, if you uninstall the drivers your computer wont be able to detect the headphones. I have uninstalled the drives my self and my computer wont detect my headphones at all but it worked fine before I uninstalled them. Sad thing is you cant install the drivers again. Never buying Razer products ever again.

Galacticdragon01
I think its the drivers, if you uninstall the drivers your computer wont be able to detect the headphones. I have uninstalled the drives my self and my computer wont detect my headphones at all but it worked fine before I uninstalled them. Sad thing is you cant install the drivers again. Never buying Razer products ever again.

Well my headphones are getting detected and I use the razer synapse software for it. I didn't like the audio output from it, so I just wanna try Razer Surround 7.1 but sadly the app just doesn't open.

Same issue. They are already back in the box and will be en route back tomorrow. Thanks for posting this.

Hey everyone! Thanks for posting your 7.1 Surround Sound concern here. Please submit a case to our Support Team by clicking this link. Also, attach the following to your upcoming case number: d. Synapse 3.0 logs. Save the files via Google Drive or to any online drive account, then paste the link in your case notes. Else, send me a PM so I can assist you in generating a case instead.