razer 7.1 surround sound app not working | Razer Insider
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razer 7.1 surround sound app not working

  • October 20, 2020
  • 12 replies
  • 118 views
i had this app for long time and i had no issues with it until today when it stopped working it shows me the 7.1 output option but when i use it as default device it doesnt output sound and i cant change it too because the app is not working screenshot of the menu https://prnt.sc/v3ec37
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    12 Replies

    • ricebxwl
    • October 21, 2020
    This happened to me yesterday as well. I tried to uninstall, but when I try to reinstall the 7.1 software, it's not downloading.
    • abhi9632
    • October 24, 2020
    my app isnt opening either. i just got my razer TE headphones and i tried to open this app but it just doesnt open. Hence, im not able to use the activation code either.
    • ricebxwl
    • October 24, 2020
    abhi9632
    my app isnt opening either. i just got my razer TE headphones and i tried to open this app but it just doesnt open. Hence, im not able to use the activation code either.
    Yeah, I'm thinking maybe the service got shutdown?
    • abhi9632
    • October 24, 2020
    OgAsian63
    Yeah, I'm thinking maybe the service got shutdown?
    i have no idea. im just really disappointed by the audio output and everything. worst purchase i ever made.
      • ricebxwl
      • October 25, 2020
      abhi9632
      i have no idea. im just really disappointed by the audio output and everything. worst purchase i ever made.
      Bruh same. Do you have any recommendations on any better headsets? My Kraken X is already snapped in half so, gonna pick up another headset around Black Friday.
      • abhi9632
      • November 1, 2020
      OgAsian63
      Bruh same. Do you have any recommendations on any better headsets? My Kraken X is already snapped in half so, gonna pick up another headset around Black Friday.
      Cant go wrong with Hyperx Revolver S or Logitech G pro
      • abhi9632
      • November 1, 2020
      For the first time i invested so much on a gaming headphone and it turned out to be so bad. Even the support is trash. Its really annoying, idek what to do with these headphones.
      • abhi9632
      • November 1, 2020
      I dont think I'll ever go for a razer product again. Its just overrated.
        I think its the drivers, if you uninstall the drivers your computer wont be able to detect the headphones. I have uninstalled the drives my self and my computer wont detect my headphones at all but it worked fine before I uninstalled them. Sad thing is you cant install the drivers again. Never buying Razer products ever again.
        • abhi9632
        • November 5, 2020
        Galacticdragon01
        I think its the drivers, if you uninstall the drivers your computer wont be able to detect the headphones. I have uninstalled the drives my self and my computer wont detect my headphones at all but it worked fine before I uninstalled them. Sad thing is you cant install the drivers again. Never buying Razer products ever again.
        Well my headphones are getting detected and I use the razer synapse software for it. I didn't like the audio output from it, so I just wanna try Razer Surround 7.1 but sadly the app just doesn't open.
        • rassy7
        • November 5, 2020
        Same issue. They are already back in the box and will be en route back tomorrow. Thanks for posting this.
        Razer.Speedcr0ss
        Hey everyone! Thanks for posting your 7.1 Surround Sound concern here. Please submit a case to our Support Team by clicking this link. Also, attach the following to your upcoming case number: d. Synapse 3.0 logs. Save the files via Google Drive or to any online drive account, then paste the link in your case notes. Else, send me a PM so I can assist you in generating a case instead.
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