Razer 7.1 Surround Sound Software Disappears After Log In and dont open. | Razer Insider
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Razer 7.1 Surround Sound Software Disappears After Log In and dont open.

  • December 20, 2021
  • 9 replies
  • 38 views
B
I installed the 7.1 Surround Sound software as instructed and logged in after installation. However, after I log in, the software just disappears and minimizes to the taskbar. The software is expected to display an interface where I can enable / disable the surround sound option. Any idea why this is happening? If that helps, I have reinstalled the software several times already and rebooted after each installation. I also tried running it as administrator, but the cursor only blinks and does nothing after that. Disabling antivirus and firewall also did not help, I need your help!
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    9 Replies

    D
    I have the same issue, but mine won't even run. When I click to load the program, I get an icon in the lower right corner of the screen that disappears when I mouse over it.
    G
    1 person likes this
    • G
      Gurakhg
    B
    It's the same with me, and what should we do about it?
    G
    1 person likes this
    • G
      Gurakhg
    T
    Same with me aswell.
    G
    1 person likes this
    • G
      Gurakhg
    G
    • Gurakhg
    • 6 replies
    • January 24, 2022
    Same here, about a year now, not able to use the 7.1 surround sound feature
    G
    • Gurakhg
    • 6 replies
    • January 25, 2022
    I finally found the problem
    G
    • Gurakhg
    • 6 replies
    • January 25, 2022
    find the user where the UserData duplicated folder is
    G
    • Gurakhg
    • 6 replies
    • January 25, 2022
    (C:\\Users\\WrongUsername\\AppData\\Local\\Razer\\RzAppEngine\\User Data) and copy/paste the User Data folder to the same path but in your actual user
    G
    • Gurakhg
    • 6 replies
    • January 25, 2022
    (C:\\Users\\rightUserName\\AppData\\Local\\Razer\\RzAppEngine\\User Data).
    G
    • Gurakhg
    • 6 replies
    • January 25, 2022
    Finally delete the user data folder from the wrong user, and try tu run the surround sound app, again. I hope it helps you
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