razer admin responded with a non-answer to a question directed at another regular user with the same issue then locked the threat

I've been having issues with my razer leviathan V2 Pro rebooting mid use multiple times a day for over 8 months, I've been talking to razer support for 6 months and gotten nowhere, today I finally found a post filled with other people who have the Razer leviathan V2 Pro and are having the same issue and I replied to one of their comments to ask if they had any luck fixing their issues, and a razer admin replied to my question (not the person I was originally asking the question to) with the response "try a different port, try a different cable, try a different computer, update the firmware, things that I have already tried AND DON'T WORK AND I HAD STATED THAT I ALREADY TRIED, and then locked the entire thread so that no one else could ask questions or reply in the entire thread. Wtf is this. THIS WOULDN'T BE AN 8 MONTH UNRESOLVED ISSUE IF IT COULD BE FIXED BY UPDATING THE FREAKING FIRMWARE. Also by the way, how many people have multiple computers to try to lug a $500 speaker system around to plug it into to see if the issues keep happening? I actually did have a second computer to try (the issues continued on the second computer as well BY THE WAY) but I cant imagine that most people have the money to have a second computer laying around to take a suggestion like that seriously. Like I understand from a troubleshooting standpoint the logic of testing to see if the issue exists on other hardware but most average consumers don't have more than one computer 🤦 but the main issue that I'm SO UPSET ABOUT is how this admin responded to my question that was directs towards another regular user with a non-answer AND THEN LOCKED THE ENTIRE THREAD, so that no one else could try to coordinate about this issue anymore, and by the way, this threat might be 8 months old but there's been at least one new comment every momth it's been around, with the most recent comment after mine being only 15 days old. I feel like the Razer admin locked the threat so that people couldn't continue talking about the massive bug that kills frame rates in your game by causing the $500 speaker to constantly reboot and drain a MASSIVE amount of CPU resources. I have a pretty solid mid range rig and this bug completely freezes games because razer software is so bad and buggy. I love razer hardware, their hardware is second to none, but their software is so frustrating and I just want to scream about how this razer admin locked the thread when I finally found other people having the same issue as me because I can't talk to them anymore and I feel like that's was the admins entire goal of locking the thread because it was still very active with people adding to it every month since it was created. I'm so upset right now, I wasted $500 on this speaker system that I can't use because it causes games to freeze by draining system resources so hard by constantly rebooting. It even has errors in windows event viewer that I've identified are directly caused by the speaker rebooting. This is even my second unit of this speaker because they replaced the first one to see if it was a faulty unit but it wasn't the unit, it was the software for the device. And 6 months of constant communication with the Razer support team and they tell me they haven't been able to replicate the issue a single time and that they have no reports of anyone else having these issues but there's a constantly updated thread going back 8 months with people having the exact same issue and somehow this dev team can't replicate it even a single time??????? I'm losing my mind, this speaker was so expensive and this admin locking the thread has just thrown me over the edge