Razer AIO Hanbo 360 problems | Razer Insider
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Question

Razer AIO Hanbo 360 problems

  • May 6, 2024
  • 2 replies
  • 812 views
P

Hi there,

 

I built a new PC and have the following components:

  • ASRock Z690 Taichi Razer Edition
  • Intel i7-14700
  • Razer Hanbo AIO 360, fan connected to CPU_FAN1 of the motherboard
  • Razer PWM Fan control.ler with 6x Kunai Chroma attached to it

 

Thing is, when I start Windows 11,  I get two faults:

 

  • FAN COUNT ERROR
    FAN/S NOT CONNECTED

 

Also, inside Razer Synapse, the fan speed for the CPU shows 0. I read different topics that this was the case with other intel 13th gen CPU's, but the latest fw of the Hanbo (1.2.0) mentions that it is solved. 

 

 

I have tried formatting Windows and reconfiguring everything, but I can't solve the faults and my CPU speed keeps showing 0. It is also worth mentioning that inside the BIOS I can see the FAN speed of CPU_FAN1.

 

Any ideas on how to solve this?

 

    2 Replies

    jbhabis
    • jbhabis
    • Insider Mini
    • August 21, 2024

    I had a similar issue.  Make sure the fans for your AIO are plugged into your AIO’s fan ports and not your Fan controller.  This fixed the issue for me.  

    alexkywalker
    • alexkywalker
    • Insider Mini
    • May 19, 2025

    This is such a hit or miss device. I have bought 4 Hanbos in the last 6 months for different builds, and I’ve had problems with 2 and zero issues with the other 2.

    One went back to Razer and they replaced it, though it took weeks for the whole thing.

     

    Another on brand new I just installed, upgraded firmware and all and still complains about fan count errors. My theory is that the USB-C to usb motherboard header cable is the one to blame, since everything works fine if I run a USB cable from the Hanbo to the back of the motherboard into another USB-C port.

    This is my last one, not buying it again. 

    R
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