razer and delivery service USPS are not in sync

I order an 18-inch skin for my new Razer Blade 18 pc. However, It was not delivered. Lost somewhere in the cosmos of USPS. What’s going on with the Razer delivery process? Status saying it’s delivered. I had to submit a claim(which I’m still waiting for a response), Very disappointed after spending over 5k  on this new Razer blade PC which I want to protect it with a new skin(Hence the product itself is superb). I still need this skin but now I am afraid to reorder thinking I may experience the same fate. SMH. In short Razer and USPS  are not in sync… very disappointed. That being said, the question is should I reorder it,?