Hi,
I have recently purchased the Razer Baracuda Mercury edition headphones and when I try to update the firmware I can't get past the 2nd screen.
The model is the one in the subject according to the label on the left helmet.
Do you have any idea how I could update the firmware?
I don't understand what the Synapse has to do with the headphones firmware update, in the sense that they don't connect via Synapse?
+1It’s just a bot troll.
I’d try it on another PC, if not - contact Razer Support directly: https://mysupport.razer.com/app/warranty-support/
Any solution about this topic?
I have the same issue with my Barracuda…. The dongle is paring with my headset, but the windows is not registering properly, only “USBAudio1.0” and therefore no Synapse, no frimware update etc.
Tried on 3 different PC, (win10 and win11 too)
Any solution about this topic?
I have the same issue with my Barracuda…. The dongle is paring with my headset, but the windows is not registering properly, only “USBAudio1.0” and therefore no Synapse, no frimware update etc.
Tried on 3 different PC, (win10 and win11 too)
It seems like everyone’s having this exact problem with Barracuda X 2022
I have the Barracuda headset (not the X) and I have the same problem. The headset is not recognized as a Razer device but as USBAudio1.0. I see that more people on the net and Razer Insider have the same issue but Razer dont show any kind of response.
PS: Do you guys know any fixes? Because im sick of this, I spend money on a product and I cant use it.
I have the Barracuda headset (not the X) and I have the same problem. The headset is not recognized as a Razer device but as USBAudio1.0. I see that more people on the net and Razer Insider have the same issue but Razer dont show any kind of response.
PS: Do you guys know any fixes? Because im sick of this, I spend money on a product and I cant use it.
Hi,
Contact the Razer support directly, they will help you with this case, they are very helpful.
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