Razer Barracuda Pro faulty dongle - Fix or Replacement?

Question

Hello everyone.Two months ago I purchased the headset Barracuda Pro and so far I have been using it with the Bluetooth. Unfortunately, it seems the type-c wireless dongle is faulty or not working (my pc does not recognize it when plugged).I am a bit confused regarding what to do, as the headset cannot be sent back to the seller (purchased through amazon), do not really know how to navigate in the Razer Support on how to receive help, and cannot purchase a new dongle as they are out of stock. Does anyone have any advice on how to proceed?Thanks to any help.

Razer.sushi.boi · Answer

Hi there, @Ennxer!Try using theDevice Detection Troubleshoot Tool. You can also update its firmware.If that didn’t work out, then send me a PM along with your headset’s serial number so I can validate it in our database and check for other troubleshooting steps that we can attempt.*Thread locked to curb conversation to PM.

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