Razer Barracuda X not connecting to dongle | Razer Insider
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Question

Razer Barracuda X not connecting to dongle

  • December 24, 2024
  • 1 reply
  • 143 views

autoFlavescentcoast457

Hello,

 

my Razer Barracuda X won’t connect to the USB dongle.

 

When I plug my USB dongle into my computer it displays an error saying: “USB device not recognized. The last device connected to the computer is not working and has not been recognized.”.

 

I've tried connecting it in several ways: using the original dongle, plugging the USB-C wireless adapter directly into the motherboard's USB ports, and even using the case's USB ports. Unfortunately, nothing works.

 

I've tested this on multiple computers, and every time, I encounter the same problem: Windows either shows an error or plays the 'device connected' sound, but the connection doesn’t proceed.

 

The headset powers on (I can hear the startup sound), but it never connects to the wireless adapter.

 

Can anyone help me?

 

Thanks,

 

Leonardo

 

 

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1 Reply

Razer.sushi.boi

Hi there, ​@autoFlavescentcoast457!

 

It seems like we’re dealing with a hardware fault right here. When and where specifically did you purchase it? Let me know via PM along with your headset’s serial number so I can validate it and for proper documentation.

 

*Thread locked to curb conversation to PM.


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