Razer Basilik Not Charging | Razer Insider
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Razer Basilik Not Charging

  • 16 March 2020
  • 3 replies
  • 14 views
My 2 month old Razer Basilisk mouse is unable to charge on the charging dock. It was working fine until two days ago. When i plug the wire directly to the mouse, it charges. I need help please.



Thank you
Hi there! Sorry to hear about your Razer Basilisk's charging concern. Have you tried connecting the mouse together with its dock to a different USB port or computer to replicate the issue? Should the issue persists, please send me a PM together with your device's serial number. Let's continue from there.
Razer.SpeedCr0ss
Hi there! Sorry to hear about your Razer Basilisk's charging concern. Have you tried connecting the mouse together with its dock to a different USB port or computer to replicate the issue? Should the issue persists, please send me a PM together with your device's serial number. Let's continue from there.




Hi,

Yes i have on multiple USB slots and also on a laptop. However when i connect the cable from the charging dock directly to my mouse, it charges. I have deduced it down to my charging dock that's not charging though the RGB lights are working without any issues.
gizmo05
Hi,

Yes i have on multiple USB slots and also on a laptop. However when i connect the cable from the charging dock directly to my mouse, it charges. I have deduced it down to my charging dock that's not charging though the RGB lights are working without any issues.




Thanks for confirming. That's odd. Please send me a PM together with the mouse serial number. I'll pick it up from there.
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