Razer Basilisk Ultimate Button 4 Not Working | Razer Insider
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Razer Basilisk Ultimate Button 4 Not Working

S
The mouse button four, one closest to my wrist, is not being recognized by any software. It was working a month or two ago. Read the other threads and tried their posts. I have updated the firmware and reset the mouse through Razer Synapse. Also removed and re-installed the drivers. Confirmed there is no blockage of the button. Both Wireless dongle and wired. Out of ideas. Mouse button 5 works just fine.
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3 Replies

S
  • SotoGold52
  • Author
  • 2 replies
  • February 2, 2022
Also tried with or without Razer Synapse running, or installed.
S
  • SotoGold52
  • Author
  • 2 replies
  • February 3, 2022
Recommendations on how to get inside the mouse's housing to check the button 4?
R
Did you ever get a chance to try it out on a different PC to check if it behaves the same? PM me the serial number of your device. I can use that to check if there's a model-specific way to fix this. I'd also appreciate it if you'd send me a copy of its proof of purchase to verify its warranty status. *Thread locked to curb the conversation to PMs.
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