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Razer Basilisk Ultimate not connecting

P
Hey all, hoping someone can help. I can't seem to get my mouse to connect wirelessly to my PC. It shows up as connected in windows but does not show up in synapse. It works fine when connected with a cable. Thus far I've tried reinstalling synapse, resetting the mouse, trying the razer update app which doesn't work btw, trying the razer manual pairing app, trying a different PC and reinstalling the drivers with no luck thus far. Anything else I could try?
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    5 Replies

    FiszPL
    Vanguard
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    • FiszPL
    • VANGUARD
    • 7224 replies
    • July 25, 2022
    Please try this steps:
    • Uninstall Synapse
    • Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
    • Then restart your PC
    • After reboot install Synapse again (as administrator).
    P
    I tried it but no luck. The device shows up in the control panel just fine but still won't work wirelessly or show up in synapse
    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • 7224 replies
    • July 26, 2022
    Did you've tried to pair Basilisk Ultimate with your dongle again? https://mysupport.razer.com/app/answers/detail/a_id/4868/~/how-to-use-the-razer-mouse-pairing-utility
    P
    It comes up as pairing failed when I try it
    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • 7224 replies
    • July 28, 2022
    So if anything doesn't work, even on other PC, the dongle might be problem (non working). I'd RMA it.
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