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Razer Basilisk Ultimate stopped working on wireless

  • March 2, 2026
  • 2 replies
  • 28 views
B

My Razer Basilisk Ultimate stopped working on wireless. When I plug the dongle to the laptop, it works fine for about 2 seconds, then turns off. Then after a few seconds turns on again and this goes on and on. I tried to remove all the drivers and firmware, then reinstall everything, then update all possible firmware. Also used the pairing tool. The pairing process was successful, but the problem still persists. Nothing worked. Only when wired with the cable works fine. Can anyone help??

    2 Replies

    Lrbrownii
    • Lrbrownii
    • March 2, 2026

    With the mouse wired and the dongle disconnected go into device manager and uninstall grey devices with hidden view on. Watch for Attempt to remove drivers. Make sure to apply that. Then go into Synapse, devices/modules. Remove Basilisk. Restart. Load Synapse, connect dongle. Hopefully it will start updating and grab new drivers. There was a time this kept getting updates and I went through a similar situation. 

    Good Luck!

    R

    I was having exactly the same problem as ​@Barrimoore described in the OP and had tried all the same steps. I then tried following ​@Lrbrownii guide with a couple of modifications/additions:

    • Mouse connected via wire, dongle unplugged.
    • In Device Manager, I enabled “show hidden devices” and  uninstalled (with “remove the drivers” checked) all devices that were disabled (greyed out) and all named after Razer/Basilisk from under these categories: “Human Interface Devices”, “Keyboards”, “Mice and other pointing devices”… and one more category that is not showing up anymore after this cleanup and I can’t remember the name.😅 (I’ll edit this later if/when it reappears).
    • Uninstalled every Synapse and Razer related software that showed in “Add or Remove programs”.
    • Rebooted.
    • Ran the Razer Driver Clean-up Tool. Note that it has to be executed from an Administrator prompt (start Terminal as Admin or use `sudo` if you have it enabled).
    • Rebooted again.
    • Plugged the dongle back.
    • And just like magic 🪄 my mouse works wirelessly again, without interruptions!

    I’m not sure if every step above is necessary or not (especially the two reboots) but it worked for me. Note that it just worked like that even before my trying to reinstall any Razer/Synapse software. I don't know yet if doing that will or will not break things again...

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