My Razer Basilisk Ultimate stopped working on wireless. When I plug the dongle to the laptop, it works fine for about 2 seconds, then turns off. Then after a few seconds turns on again and this goes on and on. I tried to remove all the drivers and firmware, then reinstall everything, then update all possible firmware. Also used the pairing tool. The pairing process was successful, but the problem still persists. Nothing worked. Only when wired with the cable works fine. Can anyone help??
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- Razer Support
- 1624 replies
Hi there,
It seems like you’ve done all the necessary workaround. Is it possible for you to try it on a different computer just to check if the same issue persists? Let me know via PM along with your mouse’s serial number so I can validate it and for proper documentation.
*Thread locked to curb conversation to PM.
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