Razer Basilisk V2 Mouse scroll problem | Razer Insider
Skip to main content

Razer Basilisk V2 Mouse scroll problem

  • May 18, 2022
  • 2 replies
  • 263 views
S
My basilisk v2 has a problem with the scroll wheel because when I scroll up or down it stutters and scrolls the opposite way. If I am scrolling down a page it will occasionally do 1 scroll in the opposite direction and then carry on the way I was initially going. Things I've tried: Cleaning the wheel with an air duster, plugging it in different computers and USB sockets, checked the latest firmware. Does anyone have any suggestions on what I could do?
This topic has been closed for replies.

2 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • May 18, 2022
If cleaning not helped - I'd RMA it, as it can be some HW issue with scroll encoder.
Razer.Zionzedd
@SirFailures PM me the serial number of your mouse so I can create a case and forward it to our RMA Team for a replacement request. I will lock this thread to curb our conversation privately.
CookiesCookie settingsAccessibility statement