They sent me a replacement dongle after 3 weeks and still it doesnt work. They should be ashamed of themselves!
Y’all just file a ticket here at Razer Support and they will send you a new replacement dongle. Limited Warranty for the mouse is 2 years. Hope it helps.
I’m also having the exact same issue. Only the dongle wasn’t working. Is there a way I can buy the dongles separately?
I found video on youtube dude uploaded program for reset paring with mouse and receiver. Maybe it help somebody. In my case (basilisk v3 pro) my receiver is dead. I tried turn this cr*p on two deferent pc, but it still not working. Now I have wireless mouse who working only by wire, this happy end by razer!
If your mouse is still on warranty, then RMA the dongle.
THIS WORKS, i bought a mouse on eday for cheap with out the dongle and then bought the dongle separately paired it and it worked
THANKS
My adapter for the Razer Basilisk x Hyperspeed mouse is broken, is it possible to order a replacement? I live in Europe - Poland.
pls help me
I have the same issue with the dongle not working. Have to use wired on a wireless mouse for gaming. . Hope razer would look into this , guessing likely a software issue.
dude same problem this is just sad
Same problem here even if I bought a new one… not working anymore on any PC. Waste of money...
Same issue the 2.4GHz dongle no longer working not even detected by PC at all. 3rd time to use the mouse… I think the Basilisk V3 Pro firmware update is causing this issue…. https://mysupport.razer.com/app/answers/detail/a_id/6405/~/razer-basilisk-v3-pro-firmware-updater-%7C-rz01-04620
Same thing happened to me, dongle just stopped working, but if I unplugged the little USB 2.4 adapter from the dongle and plugged it directly to my USB port, it worked, so problem wasn't mouse nor the USB 2.4 adapter, it was the “USB extension plastic bit”. Not sure if that's just a female USB-C to Female USB-A adapter, but that seemed to be the issue. Cable was also good, cuz connecting it straight to the mouse was working fine.
Using that firmware updater above fixed it for me, though. The first thing it asked was to connect the dongle and click next. I connected thinking “how am I gonna click next, since no mouse” haha, but even then it was already working, so it seemed like that firmware updater app running already sort of fixed it. I ran the firmware update on the dongle, and then on the mouse, and now everything is working.
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UPDATE
It worked until I started Razer Synapse again… as soon as I plugged the mouse to the USB cable and then went back to 2.4, it didn't work anymore… definitely a software issue.
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Vou ter que comprar outro dongle
I went through the replacement process with Razer a few months ago due to this dongle issue. It was a huge pain to get them to replace the dongle, but finally got a full mouse and dongle replacement. After a few months, the dongle is no longer working again. I tried all the troubleshooting including the mouse dongle repair utility. I am going to ask for a refund and order a different non-Razer mouse. It’s a bummer because I really like the mouse.
Happened to me today too, I exchanged twice here at BestBuy and even their Geek Squad can’t figure it out what’s wrong with the dongle why 2.4 ghz doesn’t work. A waste of time!
Same issue the 2.4GHz dongle no longer working not even detected by PC at all. 3rd time to use the mouse… I think the Basilisk V3 Pro firmware update is causing this issue…. https://mysupport.razer.com/app/answers/detail/a_id/6405/~/razer-basilisk-v3-pro-firmware-updater-%7C-rz01-04620
Returned… shame cos I quite like the mouse itself… not sure if I will purchase again though...
GOD BLESS!!! I thought I was the only one!!! THANK GOD! Sorry though gents.
Same issue the 2.4GHz dongle no longer working not even detected by PC at all. 3rd time to use the mouse… I think the Basilisk V3 Pro firmware update is causing this issue…. https://mysupport.razer.com/app/answers/detail/a_id/6405/~/razer-basilisk-v3-pro-firmware-updater-%7C-rz01-04620
Happened to me today while gaming, it's like 2 Months old now...
I found video on youtube dude uploaded program for reset paring with mouse and receiver. Maybe it help somebody. In my case (basilisk v3 pro) my receiver is dead. I tried turn this cr*p on two deferent pc, but it still not working. Now I have wireless mouse who working only by wire, this happy end by razer!
If your mouse is still on warranty, then RMA the dongle.
Unfortunately, I decided to save money and bought a used mouse. Who knew it would end like this But now i really think turn to logitech back, because my old logitech g403 wireless working well about 3-4 years. What a shame
I found video on youtube dude uploaded program for reset paring with mouse and receiver. Maybe it help somebody. In my case (basilisk v3 pro) my receiver is dead. I tried turn this cr*p on two deferent pc, but it still not working. Now I have wireless mouse who working only by wire, this happy end by razer!
If your mouse is still on warranty, then RMA the dongle.
I found video on youtube dude uploaded program for reset paring with mouse and receiver. Maybe it help somebody. In my case (basilisk v3 pro) my receiver is dead. I tried turn this cr*p on two deferent pc, but it still not working. Now I have wireless mouse who working only by wire, this happy end by razer!
I have the same Problem. Wireless 2.4Ghz and Bluetooth not working anymore. I Think the Razor Synapse Software has updating the Firmware on my Mouse. After that is not working anymore.
On Other PC is not Working this Mouse. Only over the Cable.
update> I opened a ticket then razer told me that since I bought the device via amazon, I should make the claim with them, which I did, they (amazon) sent a replacement april 30th, and today May 10th the replacement showed the same issue, contacted amazon again, and they will open a claim with razer and will return my defective mouse… such a bad product.
I have been a razer enthusiast for over 10 years now, have never had any issues with their hardware, however this experience makes me want to leave the razer ecosystem.
hope they fix it in future iterations of the mice.
Issue happened when installing razer synapse update, before that mice was working perfectly then during installation, mouse stopped working I thought that it was because of drivers for hyperspeed, but then the device never came back to the system, tried 4 different computers ( I have a mac, hp omen, alienware aurora, and another dell workstation) and in none of them seemed to work, not even showing up in the device manager.
something at hardware level induced by software is happening.
hello i have my mouse basilisk v3 pro and my 2.4 is not conecting i try all things of the support fourm and nothing works what can i do?
just happened to me literally WHILE i was using the mouse, and after this happened by synapse app went all buggy and wouldnt switch between profiles so that was pretty cool i guess
this happened to me today, I was working normally with my basilisk v3 pro and suddenly the 2.4ghz stopped working, tried connecting the dongle to other pc, nothing, connected via a dongle to usb c nothing… usb port of pc works fine so its not the ports … I already submitted a ticket, I am waiting for their response.
a few days ago the dongle of my basilisk stop working, i mean the conection via bluetooth or cable usb are still working, but if i try to use the 2.4ghz dongle, nothing happen, the system and the app synapse 3 doenst recognize it
Hi verethragna69 and andrewndawson! Have you contacted our Support Team? If you haven’t, I suggest submitting a support ticket here. Otherwise, please send me a PM so I can submit it on your behalf so the team can initiate an investigation. Thanks for your cooperation.
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