razer basilisk v3 pro dongle isnt working | Razer Insider
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razer basilisk v3 pro dongle isnt working

  • 13 January 2023
  • 31 replies
  • 8235 views
a few days ago the dongle of my basilisk stop working, i mean the conection via bluetooth or cable usb are still working, but if i try to use the 2.4ghz dongle, nothing happen, the system and the app synapse 3 doenst recognize it

31 Replies

m3dium3

I have the same issue with the dongle not working. Have to use wired  on a wireless mouse for gaming. . Hope razer would look into this , guessing likely a software issue. 

F

My adapter for the Razer Basilisk x Hyperspeed mouse is broken, is it possible to order a replacement? I live in Europe - Poland.

 

 

pls help me

buzzTopazvision611

I found video on youtube dude uploaded program for reset paring with mouse and receiver. Maybe it help somebody. In my case (basilisk v3 pro) my receiver is dead. I tried turn this cr*p on two deferent pc, but it still not working. Now I have wireless mouse who working only by wire, this happy end by razer!

If your mouse is still on warranty, then RMA the dongle.

 

THIS WORKS, i bought a mouse on eday for cheap with out the dongle and then bought the dongle separately paired it and it worked 

THANKS 

hoonsubin

I’m also having the exact same issue. Only the dongle wasn’t working. Is there a way I can buy the dongles separately?

thinkJADEDarkGunmetal900

Y’all just file a ticket here at Razer Support and they will send you a new replacement dongle. Limited Warranty for the mouse is 2 years. Hope it helps.

thinkJADEDarkGunmetal900

They sent me a replacement dongle after 3 weeks and still it doesnt work. They should be ashamed of themselves!

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