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razer basilisk v3 pro dongle isnt working


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32 Replies

m3dium3
  • Insider Mini
  • 1 reply
  • April 22, 2024

I have the same issue with the dongle not working. Have to use wired  on a wireless mouse for gaming. . Hope razer would look into this , guessing likely a software issue. 


  • Insider Mini
  • 6 replies
  • May 19, 2024

My adapter for the Razer Basilisk x Hyperspeed mouse is broken, is it possible to order a replacement? I live in Europe - Poland.

 

 

pls help me


buzzTopazvision611
FiszPL wrote:
Discodancerronin wrote:

I found video on youtube dude uploaded program for reset paring with mouse and receiver. Maybe it help somebody. In my case (basilisk v3 pro) my receiver is dead. I tried turn this cr*p on two deferent pc, but it still not working. Now I have wireless mouse who working only by wire, this happy end by razer!

If your mouse is still on warranty, then RMA the dongle.

 

THIS WORKS, i bought a mouse on eday for cheap with out the dongle and then bought the dongle separately paired it and it worked 

THANKS 


hoonsubin
  • Insider Mini
  • 1 reply
  • August 2, 2024

I’m also having the exact same issue. Only the dongle wasn’t working. Is there a way I can buy the dongles separately?


thinkJADEDarkGunmetal900

Y’all just file a ticket here at Razer Support and they will send you a new replacement dongle. Limited Warranty for the mouse is 2 years. Hope it helps.


thinkJADEDarkGunmetal900

They sent me a replacement dongle after 3 weeks and still it doesnt work. They should be ashamed of themselves!


the_matrix_has_you

I haven’t gamed in a few months. Get back on dongle doesn’t work. I’ve barely used this thing it shouldn’t be broken yet. SO FRUSTRATING


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