I'm trying to use Synapse Beta, but despite it mentioning it supports both the Razer Basilisk V3 Pro and the Mouse Dock Pro, in my case it doesnt.
It keeps looping with no information, and with “detecting device”.
I've tried removing the software, followed “device detection troubleshooting tool”, rebooted, nothing.
The old Synapse works, though. (I don't have both versions running, before trying the new version I completely removed the old version).
Hi hudequei,
Have you tried to performing a clean reinstallation of Razer syanpse here? If the same issue persisit, PM me the following information below so I can initiate a case on you behalf and forward this issue to our software team for investigation.
Save the shareable files via any online drive account listed at this link. Also, fill in the following:
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