I have a lightly used Razer Basilisk V3 which I’ve been using for less than a year, and have never had a problem with until today. I’ve tested it on 3 different windows computers, and all of them will have the mouse continuously connect and disconnect, making the mouse unusable. Sometimes when being plugged in, the device will flash red, and make the clicking sound it makes when turning the tactile scroll on and off. Only uninstalling Razer Synapse (should’ve gotten rid of that malware a long time ago) helped the mouse connect, and only briefly. Uninstalling the drivers got the mouse to function, and I updated the firmware on the mouse. The only thing wrong with it after that was trying to use the smart scroll, when the tactile scroll switch would trigger the mouse would power off and on again, and the tactility of the scroll wheel was noticeably softer. I reinstalled synapse to try and fix this, and immediately as soon as the software launched, the mouse stopped working, and despite repeating what I had done previously, it has not worked since.
There is enough evidence on these forums to suggest this is a chronic issue that is driver/software/firmware related, and affecting many users. I will be ensuring I warn as many people as I can not to buy any razer products, as the response from the developers and support staff over this ongoing issue has been nothing but insulting to the customers. These are expensive ‘luxury’ gaming mice, and these issues are fixable.
Replacing the mouse with a different model will only lead to the same issues further down the road.
Razer Basilisk V3 unable to maintain stable connection.
Same problem as mine, light blinking, windows notification chime on and off, tried different USB ports, same problem.
I have same problem. Now permanently chime on and off.
Fed up with Razer, after basilisk 3 on and off, switch to a cheaper Deathadder essential, now the deathadder broken too.
I tear down the basilisk v3 and the problem is the Wheel, I disconnected the wheel flexy cable, the mouse works fine but no wheel and middle button.
The deathadder wheel also broken now so I am switching to another mouse (not razer).
I am also facing same issue with my razer basilisk v3. My mouse was getting disconnected automatically after boot up of my pc so after connecting and disconnecting it was working. So to resolve the issue i uninstalled the drivers from pc so it will automatically download the drivers after restarting the pc but now its continuously connecting and disconnecting and unable to make stable connection and i cant installed the drivers. Please help!
Now i have found the solution. I have checked and found that the hyper scrolling wheel function uses small motor behind the wheel which was faulty, i simply disconnected it by cutting small strip like wire and you are good to go. My scrolling wheel is working fine just i cant use hyper scrolling function that's it. Check the arrow marked as small motor just cut only strip going to motor. To open the mouse you will need to remove bottom stickers and to access screws.
My basilisk suddenly cant get a stable connection. Keep on connect and disconnecting. Tried on different PCs the problem still exist… Now not able to reset as it cant get detected by synapse.
looks like i shall remove and try the method
It works now but seems like synapse no longer able to detect the device. Is it the same to you guys after did the trick?
It works now but seems like synapse no longer able to detect the device. Is it the same to you guys after did the trick?
Oh thats weird, mine still works with Synapse. Might be a different issue entirely for you… maybe try a reinstall of synapse / basilisk drivers?
Now i have found the solution. I have checked and found that the hyper scrolling wheel function uses small motor behind the wheel which was faulty, i simply disconnected it by cutting small strip like wire and you are good to go. My scrolling wheel is working fine just i cant use hyper scrolling function that's it. Check the arrow marked as small motor just cut only strip going to motor. To open the mouse you will need to remove bottom stickers and to access screws.
Hey bud, thanks for your advice I cut the small ribbon like you said and my mouse is working again like new, thanks again bud you have saved me a lot of money thanks
At the beginning I had the same problem with scroll. I solved this by unslodering the small ribbon from the DC motor at the scroll. Unfortunately, after a few months, the mouse sometimes stopped working after its lifted, RGB LEDs faded, and after 2-3 seconds later after put the mouse back everything returned to normal. In the system logs I sometimes found entries about a detachable device, or a problem with communication. The problem became more and more persistent over time. So, I decided to diagnose it.
I started with measurements, on the PCB instead of 5V and 3.6V it was appropriate 2.5V and 2.46V. At first I thought there was a problem in the circuit. The laboratory power supply indicated 5V and current around 19mA. After measuring the voltage on PCB, it was 2.5V at the connector. After lifting the mouse, the voltage dropped to 1.58V - 1.60V and the current increased to 25mA. At the time of greater power consumption, the voltage dropped below 1.6V, which is not sufficient for the proper operation of the MCU (LPC51U68). The same problem is with scroll and the DC motor. It uses a maximum of about 100mA, which is why when the mouse is connected, there is a greater power consumption, which caused a voltage drop below 1.60 V, and this simply resulted in a mouse restart. Therefore, disconnecting the DC motor provisionally solved the problem.
Ultimately, a USB cable turned out to be problematic, it is damaged in such a way that after connecting to PCB, instead of 5V it is about 2.5V. The voltage not connected USB cable to the PCB connector is 5V, but this is misleading. I replaced the USB cable and solder the ribbon to the motor at the scroll. The new USB cable finally solved the problem both with lifting the mouse and free spin scroll.
For those how cut the ribbon, I you have enough soldering skills you can fix it, or you can just buy new scroll with ribbon.
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