razer basilisk v3 x hyperspeed is connected but doesn't move | Razer Insider
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razer basilisk v3 x hyperspeed is connected but doesn't move

  • March 5, 2025
  • 1 reply
  • 122 views
C

Hi, my razer basilisk v3 x hyperspeed is connected but doesn't move. do you have any solution? It’s clicking but is not moving through the screen.

 

Thanks!

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      Razer.Aero
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      • Razer.AeroRazer Support
      • Razer Support
      • March 5, 2025

      Hello chrisvanbasten,

      I understand the your Razer Basilisk V3 X HyperSpeed’s cursor does not track as expected. To fix the issue, please follow the troubleshooting steps in the article and take note of the results. If the same problem persists, PM me the mouse serial number and proof of purchase so I can check for replacement options. Save the shareable files via any online drive account listed here. Take care for now!

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