Razer Black Shark V2 X Microphone not working help

So I bought the razer headset Blackshark V2 X. The audio is great and works, but the mic doesn't work at all. I have a split mic and audio input. My headset appears on my "Speakers (Realtek High Definition Audio)". When I test the mic, tapping on it registers sound, but I can barely hear it. When I speak it studders so it's not understandable. I already updated the drivers, but without luck. I mainly think it's a software error, but not 100% sure. Anyone knows what do do next? it works with my iphone, and i tried to plug in my old 3.5mm headset and that worked too :/ even synaps couldnt detect it please help