Razer BlackSharck V2 X with low sound, echo and headset does not recognize microphone as headset.

cauagamerxp
I bought my Razer headset 1 week ago and I'm trying to solve the problem of low sound, echo, microphone not recognized with razer support and nothing. Someone help me!!! please!!

Are you connecting it to a desktop PC with a separate mic and audio port? Does the same behavior happen when the device is plugged into devices with audio/mic combo ports, such as mobile devices and laptops? It can also be a possible issue with the audio/mic splitter extension cable. Also, please perform the following steps from the articles below: • https://mysupport.razer.com/app/answers/detail/a_id/4002 (How to troubleshoot and resolve a headset or headphone with no sound, poor audio, or uneven audio balance) • https://mysupport.razer.com/app/answers/detail/a_id/5394/ (How to fix headset mic or microphone issues (too sensitive, distorted or buzzing sound, unresponsive or not picking up sound)) Should the issue persists, please submit a case to our Support Team or send me a PM so I can help you kick-start a support ticket. I'll be locking this thread to curb our conversation privately.