Razer Blackshark V2 dingle replacement | Razer Insider
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Question

Razer Blackshark V2 dingle replacement

  • April 20, 2025
  • 2 replies
  • 22 views
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I have a Razer Blackshark V2 and the dongle seems to have failed. The green light glows very dim when it is first connected but then goes out and my system cannot detect the device. I tested this on multiple Windows computers. It is still in warranty. How do I get this replaced?

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2 Replies

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  • deeRonan
  • Author
  • Insider Mini
  • April 25, 2025

4 days and no response from support. I’m beginning to regret my purchase.

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • April 25, 2025

Hey ​@deeRonan,
Can you send me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address the connection issue you're currently experiencing?

 

 

*Thread locked to curb conversation to PM. 

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