Hi there. I just bought a BlackShark V2 Pro (2023) and i can’t make it appear in Synapse. I tried with Synapse 3, 4 and nothing. They worked on pc or phone via Bluetooth but can’t make them to appear in the app. In device manager they are detected as USBAudio1.0. I tried to reinstall the app multiple times and nothing. I tried to update the firmware of the headset but it cannot detect my doungle.
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- Razer Support
- 401 replies
Hey there,
I understand you're having issues with your Razer BlackShark V2 Pro (2023). No worries, let me help you! Please try these troubleshooting steps on this link to help resolve the issue: Razer Synapse does not recognize or detect my Razer device
If the issue persists after performing the troubleshooting steps, please send me a PM together with your device's serial number and proof of purchase for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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