Razer Blackshark V2 Pro Dongle Replacement | Razer Insider
Question

Razer Blackshark V2 Pro Dongle Replacement

T

My transceiver for razer blackshark v2 pro got broken and I can’t use it anymore. Is there any replacement part I could buy?

25 Replies

Razer.Zionzedd
Userlevel 7

I would love to help. Can you PM me the serial number and which region you’re currently located in so I can validate its model and check the availability of the replacement dongle for your headset? Thanks!

H

I actually have the same issue and am forced to use the usb wire can I receive help aswell 

Razer.Zionzedd
Userlevel 7

I actually have the same issue and am forced to use the usb wire can I receive help aswell 

Feel free to PM me anytime. I would love to lend a hand. Thanks!

T

Could you assist me as well?

Razer.Zionzedd
Userlevel 7

Could you assist me as well?

Hi @T4HOTACaptainAmerica,

 

Can you PM me the serial number so I can validate its model and share a copy of your receipt for me to check its warranty and our options for a replacement dongle. Thanks!

T

Here is the serial number    HN2134D13101448. I would be more then happy to pay for the replacement dongle.

 

T

Did you get the serial number and the receipt?

C

I also lost my dongle for the Blackshark V2 Pro

SN: HN2131D21405484

What can i do? I’m from EU

T

They have them in the store. I got my replacement.

T

I am also having the same issue. Could I please get some assistance

JoJoFreakboy

I have the same issue. No dongle means the audio is just trash through the aux. I've been trying to buy a dongle that is listed on the razer shop but it's never been in stock for Almost a year now. Why would you make a product that requires a small usb transceiver and not make them available to buy when that is the most likely part of the bundle that gets lost or damaged? I need a dongle,please. 

Asaniii

Could you assist me as well?

Hi @T4HOTACaptainAmerica,

 

Can you PM me the serial number so I can validate its model and share a copy of your receipt for me to check its warranty and our options for a replacement dongle. Thanks!

I’ve lost my wireless receiver aswell is there any way I can get a replacment??

GanGamerMC

i bought the razer blackshark v2 pro 2020 and it didnt com with a dongle i bought one online but it was the wrong one can i get a dongle for my specific headset

Seigh10

I’ve got the same problem as most others . My dongle broke and I’m trying to figure out where to go to replace it rather than buying a new headset. Any help works for me.

heatdailyLightOrchid144

hello, can I please get some help with this as well?  happy to pay for a replacement but having trouble finding any available.  here is the serial number: HN2112D13105213.  thanks in advance 🙏

S

Hi, I am also looking for a replacement dongle. Are they still available?

heatdailyLightOrchid144

seems as though they've been ghosting all of us for some time now.  submitting a ticket is equally as useless.  hopefully there is some alternative to getting this figured out 

S

There are some available on Ebay, but I don’t know if they are the right dongles, I just need a little bit of help.

Fingers crossed someone witll reply.

ZompTANZANITEbit708

same think happened to me and i am shakinh irl i need a replacment plz

 

Wicoma

same think happened to me and i need replacement too :(

S

The same happened to me too, I lost my dongle and I have to use it wired, please somebody help

 

B

Hi, I also have ran into an issue with my USB dongle not working. My headset works fine with BT but the USB dongle is not even being detected on my PC anymore. I don’t think I have even had my headset for a full year. Where can I get a replacement USB Dongle?

FiszPL
Rank
Userlevel 7
Badge +1

Hi, I also have ran into an issue with my USB dongle not working. My headset works fine with BT but the USB dongle is not even being detected on my PC anymore. I don’t think I have even had my headset for a full year. Where can I get a replacement USB Dongle?

You still have valid warranty? If yes, then RMA it.

GanGamerMC

dont get any on ebay they are all for the nari essential take it from someone who learned the hard way 

also you have to directly contact the razer people in razer insider this is just a public page look at the second message posted on this chat it should be by Razer.Zionzedd click the PM link and you can contact them directly

U

I guess they got away with it. The headphones were fine, but they are useless without the dongle as synapse can’t recognize them without dongle and they sound inferior with 3.5mm cable whose original piece also broke for me. 

can’t do business with such companies these days. Watch your back, Razer. Can’t go far like this.

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