RAZER BLACKSHARK V2 PRO SIDETONE VOLUME TOO LOW

technoVioletBluewatch182
Hello, I know this have been raised for million times but as long as there's no solution yet, here we go again. I purchased Blackshark V2 Pro like 2 months ago and it's just sitting on my desk becoz the sidetone volume is too low. Here's what I have done, the sidetone volume is set 100%, the volume knob is set the max volume. At this setting, I can just hear myself okay, but if the knob is set to central position, I can hear myself from the headset outside, not from sidetone. If I'm in the game, the sidetone volume is just not loud enough, the game volume completely covered the sidetone. I'm running latest version of Razor Central and firmware as well.

Please repair your Razer Synapse by performing the steps here. Have you contacted our Support Team? If you haven't, allow me to initiate a case number and forward the headset's concern to the team by filling out the following: Serial number: Product number: Full name: Email: Mobile/Phone Number: Country: Street address: City: State/Province: Postal code: Date of Purchase: Place of Purchase: Proof of Purchase: Please send a photo of the receipt or a screenshot of your invoice email. Save it in your Google Drive or to another online drive account, then paste the link in your PM. Ensure to set the link's settings that will allow me to view its content. I'll be locking this thread to curb our conversation privately.