Razer BlackShark V2 Pro Wireless - Microphone audio quality is poor and cuts-off at 8KHz in Wireless | Razer Insider
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Razer BlackShark V2 Pro Wireless - Microphone audio quality is poor and cuts-off at 8KHz when using 'Wireless' mode, but ok in 'Wired' mode.



I bought a Razer BlackShark V2 Pro - Wireless Gaming Headset and I have encountered an issue with the microphone audio quality when using the headset in 'Wireless' mode.

Together with a couple of friends in Discord, I`ve tested extensively and tried to improve the tone and quality, when using 'Wireless' mode, however it is still very bad. Very bad meaning my friends liken it to 8KHz audio. Sure enough, further investigation and a spectrum analysis of a recorded wave file shows a cut-off at 8KHz when using the microphone in Wireless mode!



When testing in 'Wired' mode the microphone audio quality sounds ok, but as soon as I switch to 'Wireless' mode, it is very bad.



Is this expected behaviour and performance, due to the Wireless Bluetooth Dongle limitations?
Try updating the firmware by following the instructions from the following link~~~



http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=1055&pcid=1053&nav=0,78,1053



Plug the USB dongle to its separate USB 3.0 or above port.

USB 2.0 port have some poor bandwidth issue.
Thanks for the advice offered. I've checked both and no improvement. Firmware was already up to date and no difference between USB 2.0 or USB 3.0.
SkyGolem
Thanks for the advice offered. I've checked both and no improvement. Firmware was already up to date and no difference between USB 2.0 or USB 3.0.




Were you able to connect the headset's USB wireless transceiver to a different USB port or computer? Should the issue persists, please submit a case to our Support Team or send me a PM should you need additional assistance. I'll be locking this thread to curb our conversation privately.
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