Razer Blackshark V2 X | Razer Insider
Skip to main content
Question

Razer Blackshark V2 X

  • June 15, 2025
  • 1 reply
  • 26 views
Follythinkvalley129

my headphone mic is not working , i tried in phone also but it is not working i need to claim the warranty, i purchased from amazon 

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@Follythinkvalley129 

 

I understand you're having microphone issues with your Razer Blackshark V2 X. No worries, I can help you with that! Please try these troubleshooting steps on this link to help resolve the issue: https://mysupport.razer.com/app/answers/detail/a_id/1984/~/my-razer-headsets-microphone-does-not-pick-up-my-voice-or-audio

 

If the issue persists after performing the troubleshooting steps, please send me a PM together with your device's serial number and proof of purchase for a possible warranty claim. To download a PDF copy of the proof of purchase from Amazon, please follow these steps:

1. Go to Amazon's website.

2. Go to "Your Orders".

3. Click "View Order Details" next to the order.

4. Click "Print Invoice" at the top of the order summary.

5. When you click "Print", you should see a drop-down list for the printers; select "Save as .PDF."


You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!


 

*Thread locked to curb conversation to PM.

CookiesCookie settingsAccessibility statement