Razer Blackwidow V4 Aand arrow down Key Not working

Question

Hello my problem The A key on my keyboard rarely is detecting input. Maybe 1 every 10-15 attempts. I have tried everything i could : tried cleaning the keyboard with compressed air,updting the os,synapse,  and everything …my arrow down keys sometimes doesn’t works properly : Delayed input, not responsive ,ect..can anybody help me 🥲🥲??

Razer.ScarletRouge · Answer

Hey there, Jake_const!I understand you're having issues with your Razer Blackwidow V4. No worries, let me help you! Please try these troubleshooting steps to help resolve the issue:1. Connect the keyboard directly to the computer. Do not use a USB hub, extender, or KVM switch. If it is already connected directly, use a different USB port.2. Disable Razer Synapse and test the keyboard.3. Do a clean re-install of the software if the keyboard works with Razer Synapse disabled.If the issue persists after performing the troubleshooting steps, please send me a PM together with your device's serial number and proof of purchase for possible warranty claims. Thank you!*Thread locked to curb conversation to PM.

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