Hi,
Today, September 9, 2026, the button responsible for Command Dial Horizontal Scrolling started adjusting the keyboard’s brightness instead of scrolling horizontally when I turned the knob.
In Synapse 4, I enabled only the horizontal scrolling function, but the problem persists. Attempting a reset and creating new custom modes did not help. It seems as though the knob/Command Dial itself has gotten stuck on adjusting the brightness.
Please help.
Best answer by geoVioletRedportal988
Looks like they are aware, I imagine a fix will come with next update.
The same happens to me, nothing I do worked except just exiting Razer Synapse all together. Then the command dial can use horizontal scrolling again
The 08/09/2026 update broke the horizontal scroll functionality for me too. I really hope they fix it, as it’s something I use all the time.
What’s Wrong with the razer man. Am also facing same issue. I use alot of microsoft excel and horizontal scroll is handy at that time but now it only adjust the brightness.
Closing Razer Synapse fixes it and you can use the horizontal scroll but it’s a really bad fix. You can’t use any custom mapings or macros you have with Synapse closed. Such an annoying thing to happen to what is supposed to be their “premium” product.
Also, why tf are we just talking here? Where is the support? :D
Looks like they are aware, I imagine a fix will come with next update.
Buying a “premium product” doesn’t mean you’re getting “regular technical support,” as we can see :P I wonder if there’s a subscription for “PREMIUM TECHNICAL SUPPORT” :)
premium product = higher price = less customers = less support allocation for that segment
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