Hi!
I have a Razer Blade 15 2019 Advanced (RZ09-03018) which recently stopped charging and will not operate from battery.
Symptoms:
- PSU light is green, but charge light is off
- Computer will not power on if unplugged (no lights, no fans, no life at all)
- If plugged in and running, it will shut off immediately if unplugged
- Windows thinks the battery is at 84% and charging, but that number does not move
I’ve tried the following:
- Removing and re-seating the battery ribbon cable connector
- Checking the connector for signs of wear or debris
- Leaving the computer unplugged for 24 hours
- Leaving the computer plugged in for 24 hours
- Hard resetting the computer by holding down the power button
I am running Windows 11 with all latest updates and drivers, and I have the latest BIOS firmware available. I’ve owned it since 2020 and this is the first sign of any problems so far.
From searching around it seems others have been experience the exact same issue with no resolution other than “it fixes itself after a while”, so it sounds more like a power management issue rather than the battery or adapter itself, so I’m hesitant to spend money replacing those until I get more info. I’m also certain that if the PSU is able to run the computer, then it must be in a suitable condition to charge it. It’s not a “smart” adapter like the newer models, just three connections.
It’s also disappointing to read that the newer 2020 and 2021 Blades seem to be suffering the same fate. I use it for development as well as playing games so I was hoping one of the more expensive high-end models would be reliable, but it let me down when I was due to give a demo last week :(
Thanks in advance for any tips, solutions, and thoughts!
