Razer Blade 15 2021 Adv: Critical Power Issue -- WHEA UNCORRECTABLE ERROR | Razer Insider
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I've had a Razer Blade 15 2021 adv RZ09-0367 for two years now. Most of the time it worked fine. Until it didn't. A few months ago I started getting BSODs with the WHEA_UNCORRECTABLE_ERROR. Over time, the error became more and more frequent, until it always happened right after boot and login. Sometimes the system would reboot into the BIOS. To get it to boot into Windows, I had to shut it down completely (press the power button for a few seconds). When the system crashed, the event viewer logged a critical error with source kernel power. I've always run my laptop on the original power adapter and connected a second monitor via the USB-C port.


What little I could find on the internet about the WHEA UNCORRECTABLE ERROR was that it usually refers to a hardware error. After a few obvious checks (RAM, hard disk, etc.) that didn't point to a faulty component, I reinstalled Windows. This did the trick: the system ran smoothly for two weeks without any BSODs! The only other change I made was to connect the second monitor via HDMI.


However, yesterday I connected the Razer Thunderbolt 4 Dock Chroma to my laptop and after 30 minutes it crashed again with WHEA_UNCORRECTABLE_ERROR (I haven't used the dock yet, I bought it a few days ago). To undo the changes associated with installing the Dock (including Synapse 3, which needed a couple of re-installations and updates to even recognise the Dock), I used a system restore point. Now the system seems to be working fine again (no BSODs so far).


I'm not a hardware person, but my guess is that there is indeed a hardware failure related to the power supply or the USB-C/Thunderbolt ports. I'd like to get this fixed, obviously, as I'm constantly worried about my system crashing and I'm not prepared to accept that this expensive laptop is just a bunch of e-waste after only two years. So I'd really appreciate any ideas or suggestions!     

I am having the same issue. I checked every single hardware component and it’s all working. I cleaned the fans, got someone to change the CPU paste, checked the temperature and health of all CPU GPU and hard drive… eventually I formatted the laptop and reinstalled everything from scratch. That worked for a while then back to WHEA_UNCORRECTABLE_ERROR.

Then I reinstalled the drivers because I heard that NVidia and Intel might create conflicts on the Razer15 and that did work for about 5 days. Then back to the blue screen.

Now I can’t work for more than 10-15 minutes straight (sometimes an hour or two) until the system crashes again with the blue screen at 0%.

 

I am shocked that Razer isn’t handling this at all. I have been researching and this problem seems to be happening a lot but nobody has found a solution yet.

 

I was hoping that Razer would be a good machine, but I can’t use it if this keeps happening.

Razer support I hope you see this because we really need some help here.


Same issue here. Rz09 0367- RTX3080. 32G 1TB.  this laptop idle most of time, from last year bluescreen alot, and this year when plugin and turn on pc always bluescreen issue, or system crahsed  when enter windows. i did system repair, no issue found, and use usb as a source to do system repair, no issue found, GPU anc CPU looks good,  but blue screen issue still. no idea how that issue happened.


Seems like I might have solved it. I underclocked everything pretty much, and I focused on my hard drive specifically. I still don’t know exactly what caused it but these are the steps I did:

  • Formatted computer (unnecessary maybe)
  • Reinstalled all drivers from scratch (uninstall and reinstall)
  • Be sure to have all the most updated firmware and Nvidia drivers
  • Put power at a lower percentage so that it doesn’t overheat
  • Cleaned fans, everything inside
  • Changed thermal paste on CPU and GPU
  • Turned TURBO MODE OFF from the BIOS

It’s been some time and so far it’s not turning off again, but hopefully someone can tell us what actually happened here.


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