Razer Blade 15 Adv not charging and case going back and forth | Razer Insider
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Razer Blade 15 Adv not charging and case going back and forth

  • May 6, 2022
  • 1 reply
  • 21 views
Z
Razer Blade 15 Adv not charging thru its power port. Looking at the forums and support, this seems to be an issue with Razer laptops. It was able to charge though thru its usb type-c port. An incident has been raised since Feb 2022 but it seems like the support team has been terible in handling the case. I am not sure if it is always the case with Razer support. Multiple incident cases has been created and the case been passed down to multiple representatives asking the same questions. Carmela Razer Technical Support Representative Sergio Razer Support Kent P. Razer Support Marc Tier II Technical Support Rubelyn O. Razer Technical Support Kimberly Technical Support Mariela Razer Technical Support Zilfa Technical Support Daisy Razer Tech Support  Cy Razer Tech Support Victor Benedict Tier II Technical Support Renith Warranty Team Jeremae Tech Support
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Razer.Zionzedd
Hi @zilter! I already raised your case to our RMA Team so they can look into this and they will get in touch with you through email for the next step. I am also keeping an eye on your case and will send you a PM if I receive any updates from the team. Don't hesitate to PM me anytime should you need further assistance. I removed the case number from your post for security reasons and will be locking the thread to curb our conversation privately.
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