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RAZER BLADE 15 ADVANCED - Bulging Battery


WreckerWOOD

I have a RAZER BLADE 15 ADVANCED MODEL and the battery is bulging, causing the case to split open. Is there a way to acquire a replacement battery for the device?

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2 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • 7041 replies
  • February 4, 2025

Contact Razer Support, but also I’d remove the battery from laptop before it’ll make damage to the case/palmrest etc.https://mysupport.razer.com/app/warranty-support/


Razer.Aero
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  • Razer Support
  • 3041 replies
  • February 6, 2025
WreckerWOOD wrote:

I have a RAZER BLADE 15 ADVANCED MODEL and the battery is bulging, causing the case to split open. Is there a way to acquire a replacement battery for the device?

Hi WreckerWOOD,

I'm sorry to hear that you're experiencing battery swelling issues with your Razer Blade 15. Could you please provide me with some additional information? Specifically:

1. How long has the unit been plugged in?
2. Did you leave the laptop charging overnight?
3. How many hours a day do you typically use the laptop?
4. When did you first notice the battery swelling?

I can create a case and escalate your concerns to our Laptop Support Team for a battery replacement request. For your safety, it's important that you refrain from using the laptop until we can resolve this issue. You can also visit this article for your reference. Please send me a PM with the requested information below.


Full name:
Email:
Mobile/Phone Number:
Laptop serial number:
Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:
Place of Purchase: (The vendor's website or physical store address)
Date of purchase:
Proof of purchase: (you may skip this part if the unit is already out of warranty.)
Subscribed to Razer Care?: Yes/No


Photos of the laptop show the damage to the device.
Save the shareable file via a Google Drive listed here.
 

​*Thread locked to curb the conversation to PMs.


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