Hi there,
I purchased my Razer Blade 15 (2023) a few months ago. Everything was fine, but suddenly, my screen went completely black. There’s no logo even during boot. The keyboard lights up, and the laptop works fine with an external HDMI monitor, but I can't access the BIOS since the screen is black.
My laptop is still under warranty, but I'm currently in a different country and unable to ship it to the USA. Any advice would be greatly appreciated.
Thanks!
Hello sakibnaz,
I’m sorry to hear about your Razer Blade 15 (2023) having a black screen issue. Have you tried to follow the steps from this article? If so, we should kickstart a support ticket so I can help you escalate your concern to the Laptop Support Team for more advanced resolution. Please PM the following information so I can initiate a case on your behalf:
BIOS:
GPU version:
Windows Specs:
Synapse version:
Full Name:
Email:
Phone number:
Country:
Product Name:
Product Code/Number:
Product serial number:
Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
Subscribed to Razer Care?: Yes/No
Photo or a short clip of the problem:
You can use Google Drive to save the sharable files.
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