Hey,
I've run into a really weird problem (again) with my Blade 15". One time, I just booted it up and the keyboard was completely unresponsive. The track-pad, touchscreen (because its the 4k touch model) were all functional, and I could also connect an external keyboard which would work fine. I checked device manager and noticed there was an error under USB controllers relating to an "Unknown USB controller" device descriptor request failed error. I assumed this was probably the keyboard.
I contacted Razer support and they told me to run the Intel Driver & Support update utility. After I did that, the keyboard started working again. However, after I had to restart it, the keyboard ceased to work again. Weird.
So, I contacted support again and the assistant told me to preform a system reset and reinstall Windows using the recovery image Razer builds in. So I did that which did not solve my problem, but improved it a little. The USB error in device manager disappeared and a few keys on my keyboard started working. However, the majority of the other keys did not work.
At this point, support told me I needed to send my device in for repair, which is where I caved. This isn't my first issue I've had with my Blade. Before this, I had the touchscreen randomly stop working and I got a Code 45 error in Device Manager. I was told to send it in for repair and it took them 1 week to tell me they didn't have a replacement screen in stock and then it took over 1 month for them to locate and send me a replacement laptop.
So, I don't want to send it in for repair just yet because I don't want to go trough that experience again and because I feel like this issue might be fixable without repair. I've only had this replacement for a month and it has mostly sat on my desk connected to my Razer core. There is absolutely no physical or liquid damage (I know Louis Rossmann always assumes that is a lie, but trust me) and, like I mentioned, my issue has actually improved; First temporarily with the Intel driver and support assistant and secondly with the system reset.
I'd appreciate if anyone has any ideas on this one! Thank you!
Razer Blade 15 keyboard problem
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