The integrated camera and microphone on my Razer Blade 15 2018 cannot be detected by windows apps and do not appear in device manager.
I have gone through the recommended steps on razer support but nothing has solved this issue.
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Were there any changes applied to your laptop before the issue? Let me take a closer look at the issue. Please send me the following via PM:
a. Video/screenshot of Device Manager showing the missing camera driver:
b. Video/screenshot of Device manager for microphone under "Sound, video and game controllers" and Sound properties in the system tray:
c. Photo of BIOS main tab:
d. Screenshot of System Information (Press Windows Key+R on your keyboard: Inside the Run dialog box, type "msinfo32.exe"):
e. Screenshot of your Windows Update history:
f. Razer Synapse version:
g. Have you performed Windows System Restore or Razer Blade's factory reset? (Yes or No):
h. Serial Number:
Save the files in your Google Drive or another online drive account, then paste the shareable link to your message. Let's continue from there.
I'll lock this thread now.
a. Video/screenshot of Device Manager showing the missing camera driver:
b. Video/screenshot of Device manager for microphone under "Sound, video and game controllers" and Sound properties in the system tray:
c. Photo of BIOS main tab:
d. Screenshot of System Information (Press Windows Key+R on your keyboard: Inside the Run dialog box, type "msinfo32.exe"):
e. Screenshot of your Windows Update history:
f. Razer Synapse version:
g. Have you performed Windows System Restore or Razer Blade's factory reset? (Yes or No):
h. Serial Number:
Save the files in your Google Drive or another online drive account, then paste the shareable link to your message. Let's continue from there.
I'll lock this thread now.
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