Razer Blade 18 doesn't restart and switches to sleep mode? | Razer Insider
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Use a USB stick with Windows 11 to go.

Every time I click on restart, Windows shuts down and instead of restarting, the computer completely turns off and the green status LED blinks slowly.

Only when I press the power button for 15 seconds and the slow green blinking disappears, can I restart the computer normally.

Can someone help me figure out what exactly is causing this problem?

Hi Decoder1981,

It seems like your computer is encountering a problem during the restart process, causing it to shut down completely instead of restarting. The slow green blinking LED might indicate a hardware or power-related issue. To troubleshoot this, you can try checking the power connections, ensuring that all hardware components are properly seated, and testing the system with different power sources or outlets. Additionally, checking for any hardware errors or running diagnostic tests could help identify the root cause of the issue. If the problem persists,  I can kick-start a case and escalate your concern to our Advance Support Team to further investigate the issue. Please PM me with the following information below so I can initiate a ticket on your behalf:

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