Since I mentioned DXDiag, I've included the USB information here:
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USB Devices
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+ USB Root Hub (USB 3.0)
| Vendor/Product ID: 0x8086, 0xA36D
| Matching Device ID: USB\\ROOT_HUB30
| Service: USBHUB3
| Driver: USBHUB3.SYS, 3/18/2019 21:43:43, 618296 bytes
|
+-+ USB Composite Device
| | Vendor/Product ID: 0x1532, 0x0234
| | Location: Port_#0008.Hub_#0002
| | Matching Device ID: USB\\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 3/18/2019 21:43:43, 183608 bytes
| |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x1532, 0x0234
| | | Location: 0000.0014.0000.008.000.000.000.000.000
| | | Matching Device ID: USB\\Class_03&SubClass_01
| | | Service: HidUsb
| | | Driver: hidusb.sys, 7/31/2019 03:51:05, 45568 bytes
| | | Driver: hidclass.sys, 7/31/2019 03:51:05, 211968 bytes
| | | Driver: hidparse.sys, 7/31/2019 03:51:05, 46080 bytes
| | |
| | +-+ HID Keyboard Device
| | | | Vendor/Product ID: 0x1532, 0x0234
| | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| | | | Service: kbdhid
| | | | Driver: kbdhid.sys, 3/18/2019 21:43:43, 46592 bytes
| | | | Driver: kbdclass.sys, 3/18/2019 21:43:43, 70968 bytes
| | |
| +-+ Razer Blade Pro
| | | Vendor/Product ID: 0x1532, 0x0234
| | | Location: 0000.0014.0000.008.000.000.000.000.000
| | | Matching Device ID: USB\\VID_1532&PID_0234&MI_01
| | | Lower Filters: RzDev_0234
| | | Service: HidUsb
| | | Driver: RzDev_0234.sys, 1/17/2019 10:14:12, 51592 bytes
| | | Driver: hidusb.sys, 7/31/2019 03:51:05, 45568 bytes
| | | Driver: hidclass.sys, 7/31/2019 03:51:05, 211968 bytes
| | | Driver: hidparse.sys, 7/31/2019 03:51:05, 46080 bytes
| | |
| | +-+ Razer Blade Pro
| | | | Vendor/Product ID: 0x1532, 0x0234
| | | | Matching Device ID: HID\\VID_1532&PID_0234&MI_01&Col01
| | | | Upper Filters: RzDev_0234
| | | | Service: kbdhid
| | | | Driver: RzDev_0234.sys, 1/17/2019 10:14:12, 51592 bytes
| | | | Driver: kbdhid.sys, 3/18/2019 21:43:43, 46592 bytes
| | | | Driver: kbdclass.sys, 3/18/2019 21:43:43, 70968 bytes
| | |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x1532, 0x0234
| | | Location: 0000.0014.0000.008.000.000.000.000.000
| | | Matching Device ID: USB\\Class_03
| | | Service: HidUsb
| | | Driver: hidusb.sys, 7/31/2019 03:51:05, 45568 bytes
| | | Driver: hidclass.sys, 7/31/2019 03:51:05, 211968 bytes
| | | Driver: hidparse.sys, 7/31/2019 03:51:05, 46080 bytes
| | |
| | +-+ Razer Blade Pro
| | | | Vendor/Product ID: 0x1532, 0x0234
| | | | Matching Device ID: HID\\VID_1532&PID_0234&MI_02
| | | | Upper Filters: RzDev_0234
| | | | Service: mouhid
| | | | Driver: RzDev_0234.sys, 1/17/2019 10:14:12, 51592 bytes
| | | | Driver: mouhid.sys, 3/18/2019 21:43:43, 35840 bytes
| | | | Driver: mouclass.sys, 3/18/2019 21:43:43, 66872 bytes
| |
+-+ USB Composite Device
| | Vendor/Product ID: 0x1532, 0x0088
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: USB\\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 3/18/2019 21:43:43, 183608 bytes
| |
| +-+ Razer Basilisk Ultimate
| | | Vendor/Product ID: 0x1532, 0x0088
| | | Location: 0000.0014.0000.001.000.000.000.000.000
| | | Matching Device ID: USB\\VID_1532&PID_0088&MI_00
| | | Lower Filters: RzDev_0088
| | | Service: HidUsb
| | | Driver: RzDev_0088.sys, 9/19/2019 13:32:48, 51776 bytes
| | | Driver: hidusb.sys, 7/31/2019 03:51:05, 45568 bytes
| | | Driver: hidclass.sys, 7/31/2019 03:51:05, 211968 bytes
| | | Driver: hidparse.sys, 7/31/2019 03:51:05, 46080 bytes
| | |
| | +-+ Razer Basilisk Ultimate
| | | | Vendor/Product ID: 0x1532, 0x0088
| | | | Matching Device ID: HID\\VID_1532&PID_0088&MI_00
| | | | Upper Filters: RzDev_0088
| | | | Service: mouhid
| | | | Driver: RzDev_0088.sys, 9/19/2019 13:32:48, 51776 bytes
| | | | Driver: mouhid.sys, 3/18/2019 21:43:43, 35840 bytes
| | | | Driver: mouclass.sys, 3/18/2019 21:43:43, 66872 bytes
| | |
| +-+ Razer Basilisk Ultimate
| | | Vendor/Product ID: 0x1532, 0x0088
| | | Location: 0000.0014.0000.001.000.000.000.000.000
| | | Matching Device ID: USB\\VID_1532&PID_0088&MI_01
| | | Lower Filters: RzDev_0088
| | | Service: HidUsb
| | | Driver: RzDev_0088.sys, 9/19/2019 13:32:48, 51776 bytes
| | | Driver: hidusb.sys, 7/31/2019 03:51:05, 45568 bytes
| | | Driver: hidclass.sys, 7/31/2019 03:51:05, 211968 bytes
| | | Driver: hidparse.sys, 7/31/2019 03:51:05, 46080 bytes
| | |
| | +-+ Razer Basilisk Ultimate
| | | | Vendor/Product ID: 0x1532, 0x0088
| | | | Matching Device ID: HID\\VID_1532&PID_0088&MI_01&Col01
| | | | Upper Filters: RzDev_0088
| | | | Service: kbdhid
| | | | Driver: RzDev_0088.sys, 9/19/2019 13:32:48, 51776 bytes
| | | | Driver: kbdhid.sys, 3/18/2019 21:43:43, 46592 bytes
| | | | Driver: kbdclass.sys, 3/18/2019 21:43:43, 70968 bytes
| | |
| +-+ Razer Basilisk Ultimate
| | | Vendor/Product ID: 0x1532, 0x0088
| | | Location: 0000.0014.0000.001.000.000.000.000.000
| | | Matching Device ID: usb\\vid_1532&pid_0088&mi_02
| | | Service: HidUsb
| | | Driver: RzS3WizardPkgS3.exe, 10/31/2019 02:18:00, 3968728 bytes
| | | Driver: hidusb.sys, 7/31/2019 03:51:05, 45568 bytes
| | | Driver: hidclass.sys, 7/31/2019 03:51:05, 211968 bytes
| | | Driver: hidparse.sys, 7/31/2019 03:51:05, 46080 bytes
| | | Driver: RazerS3Coinstaller.dll, 10/31/2019 02:17:10, 79368 bytes
| | |
| | +-+ HID Keyboard Device
| | | | Vendor/Product ID: 0x1532, 0x0088
| | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| | | | Service: kbdhid
| | | | Driver: kbdhid.sys, 3/18/2019 21:43:43, 46592 bytes
| | | | Driver: kbdclass.sys, 3/18/2019 21:43:43, 70968 bytes
Bump - anyone have any ideas?
Bumping this again - still having some issues and hoping the first response I get isn't "reformat and start over".
The video you shared is almost an hour long. Do you mind putting up timestamps of the jitters and mouse lag? Also, do you mind sharing screenshots of your BIOS version and GPU driver version?
Razer.Caziel
The video you shared is almost an hour long. Do you mind putting up timestamps of the jitters and mouse lag? Also, do you mind sharing screenshots of your BIOS version and GPU driver version?
My apologies - I had it clipped but that link must be the wrong one. Try this at the 3 min mark until the end. That was the same graphics performance I got at the time as well.
Also see attached for driver versions. I've used the Intel updater, windows update and updated NVIDIA last night.
Edit: Twitch is killing me - here is a clip that has the beeps.
No apologies needed, but hot dang, that's a full system stutter. These usually happen when the CPU or the GPU thermal throttles, but if the temps are okay, then we'll have to dig even deeper. Please send me a PM with the serial number of your RBP and send over your System and Application logs from Windows Event Viewer as well.
Razer.Caziel
No apologies needed, but hot dang, that's a full system stutter. These usually happen when the CPU or the GPU thermal throttles, but if the temps are okay, then we'll have to dig even deeper. Please send me a PM with the serial number of your RBP and send over your System and Application logs from Windows Event Viewer as well.
From a public view stand point, and since I firmly believe in information sharing for the community, I'm basing thermals off of NZXT CAMs ability to properly track and display temps from the device. If I check the history it shows the nvidia GPU being used while in game, and not the intel. The temps don't rise above 80 and normally stay in the 70s. Beyond that, the system is not hot to the touch either.
I'll get a PM sent over with the information you've requested.
Thanks
valow21
From a public view stand point, and since I firmly believe in information sharing for the community, I'm basing thermals off of NZXT CAMs ability to properly track and display temps from the device. If I check the history it shows the nvidia GPU being used while in game, and not the intel. The temps don't rise above 80 and normally stay in the 70s. Beyond that, the system is not hot to the touch either.
I'll get a PM sent over with the information you've requested.
Thanks
Will get to your PM in a bit.
To anyone reading or following I think i solved the high CPU temp issue. Duet, which allows you to connect an iPad via the Lightning cable and run that as a second display. It was enabled, but the iPad wasn't connected. Once I closed it, my CPUs temps dropped.
I'm going to put some notes in my ticket as well, but I hope this will at least help someone else seeing similar issues.
valow21
To anyone reading or following I think i solved the high CPU temp issue. Duet, which allows you to connect an iPad via the Lightning cable and run that as a second display. It was enabled, but the iPad wasn't connected. Once I closed it, my CPUs temps dropped.
I'm going to put some notes in my ticket as well, but I hope this will at least help someone else seeing similar issues.
Thanks for updating the thread. I'll be closing this as resolved, but please don't hesitate to ping me should the issue reoccur.