Razer Blade Pro 17 (2070-MaxQ) Issues

Hey all -

Been having a number of issues, just not sure why.

First, the system and peripherals:

System: Subject w/ 144 hz panel

Mouse: Razer Basilisk Ultimate

Sound: Razer Hammerhead USB-C ANC

Keyboard: Razer Taurtarus v2

Synapse: Synapse 3 (One profile)

First things first, the issues. I can game great for about 2 hours before the issue starts. System is set to either balanced or custom. Heat isn't an issue with either as I run NZXT CAM to monitor temps. Then, chaos begins. I end up with system beeps (think BIOS or overheating) however the system is cool based on temps and feel. Mouse lag is tremendous, and I get audio jitter and video jitter as well. For an example please see this:

The video quality isn't on your end - that's what I actually see when this issue comes up.

Even in windows I'm suffering from this. For example now my mouse seems to be extremely slow to start, and is jumpy. This happens wireless or wired and in different ports.

Next is the audio. Eventually, and I cannot reproduce this I get a buzz that comes through my ear buds. Regardless of which USB-C port I use. Meaning, all sounds die and just the buzz is heard. 99% of the time it's a low buzz but once in a while it's very loud. Resolving this I just unplug the usb-c buds, plug them back in and it restores. This happens when ANC is on and off on the hammerheads. I've disabled NVIDIA Audio in the sound control panel as a safe guard. I don't have a monitor attached, so I'm slowly disabling things trying to isolate it. Granted, DAX D3 has failed in event viewer - I reinstalled the dolby drivers to no avail.

The only other anomaly I've found is that windows only has one power setting, and it's balanced. I figured there would be a High Performance for the Synapse 3 custom feature, but they must run independently.

While looking at device manager and DxDiag I notice devices being installed multiple times, including Razer Blade Pro. I uninstall them, they all come back. Seems a bit odd.

I've disabled Xbox Game Bar, and all added features in GeForce Experience as well. Should be pretty slimmed down - however I still have issues.

Any thoughts or guidance? I've spoken with Razer support and they just asked me to run Intel Drivers utility. Only drivers it found were WiFi, Bluetooth and NVME. I thought this might help since I did add a second drive, but still no luck.

One last thing - I replaced an MSI laptop with this one. When I gave my son the MSI, that laptop displayed strange USB issues. I noticed I had devices in my Synapse profile that were showing up on his machine, that were only connected to mine. I uninstalled Synapse and logged him in on a new account and it's been working fine since. I haven't found a way to see and modify my cloud settings with Synapse. Is there a way to do that? Doubtful it's related, but the multiples in device manager makes me wonder. For example, my mouse is installed 4 times and sometimes if I disconnect it, the track pad doesn't respond to movement or clicks.

I hope this is adequate information - if not please let me know as I'd be more than happy to provide more information.

Thanks!

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Bump - anyone have any ideas?

Bumping this again - still having some issues and hoping the first response I get isn't "reformat and start over".

The video you shared is almost an hour long. Do you mind putting up timestamps of the jitters and mouse lag? Also, do you mind sharing screenshots of your BIOS version and GPU driver version?

Razer.Caziel
The video you shared is almost an hour long. Do you mind putting up timestamps of the jitters and mouse lag? Also, do you mind sharing screenshots of your BIOS version and GPU driver version?

My apologies - I had it clipped but that link must be the wrong one. Try this at the 3 min mark until the end. That was the same graphics performance I got at the time as well.

Also see attached for driver versions. I've used the Intel updater, windows update and updated NVIDIA last night.

Edit: Twitch is killing me - here is a clip that has the beeps.

No apologies needed, but hot dang, that's a full system stutter. These usually happen when the CPU or the GPU thermal throttles, but if the temps are okay, then we'll have to dig even deeper. Please send me a PM with the serial number of your RBP and send over your System and Application logs from Windows Event Viewer as well.

Razer.Caziel
No apologies needed, but hot dang, that's a full system stutter. These usually happen when the CPU or the GPU thermal throttles, but if the temps are okay, then we'll have to dig even deeper. Please send me a PM with the serial number of your RBP and send over your System and Application logs from Windows Event Viewer as well.

From a public view stand point, and since I firmly believe in information sharing for the community, I'm basing thermals off of NZXT CAMs ability to properly track and display temps from the device. If I check the history it shows the nvidia GPU being used while in game, and not the intel. The temps don't rise above 80 and normally stay in the 70s. Beyond that, the system is not hot to the touch either.

I'll get a PM sent over with the information you've requested.

Thanks

valow21
From a public view stand point, and since I firmly believe in information sharing for the community, I'm basing thermals off of NZXT CAMs ability to properly track and display temps from the device. If I check the history it shows the nvidia GPU being used while in game, and not the intel. The temps don't rise above 80 and normally stay in the 70s. Beyond that, the system is not hot to the touch either.

I'll get a PM sent over with the information you've requested.

Thanks

Will get to your PM in a bit.

To anyone reading or following I think i solved the high CPU temp issue. Duet, which allows you to connect an iPad via the Lightning cable and run that as a second display. It was enabled, but the iPad wasn't connected. Once I closed it, my CPUs temps dropped.

I'm going to put some notes in my ticket as well, but I hope this will at least help someone else seeing similar issues.

valow21
To anyone reading or following I think i solved the high CPU temp issue. Duet, which allows you to connect an iPad via the Lightning cable and run that as a second display. It was enabled, but the iPad wasn't connected. Once I closed it, my CPUs temps dropped.

I'm going to put some notes in my ticket as well, but I hope this will at least help someone else seeing similar issues.

Thanks for updating the thread. I'll be closing this as resolved, but please don't hesitate to ping me should the issue reoccur.

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